topic Re: Problem with iPlayer, TouTube, etc. in Other TVs

Problem with iPlayer, TouTube, etc.

Falmericon — Sat, 12 Apr 2014 11:51:20 GMT

I'm having a problem with my KDL-46EX723.

If I attempt to go to iPlayer I get a message saying "The service cannot be accessed at this time".

If I attempt to go to YouTube I get a message saying "A network error has occurred".

If I go to 'Network > Network Set-up > View Network Status > Check connection' then it reports that everything is OK.

Is anybody else experiencing the same problem?

Re: Problem with iPlayer, TouTube, etc.

Anonymous — Sat, 12 Apr 2014 12:19:38 GMT

Hi Falmericon

iPlayer on 2011 TV's are still having intemittent issues. See HERE for more details.

However, its unlikey that another service like YouTube would be also down at the same time. Therefore I am assuming the problem is on your side.

Try some/all of the following:

Reboot your ISP's router - Switch it off from the wall, leave for 2 mins, switch it on again
Do the same for the TV whilst you are waiting
Are you using a "wired" connection or the wireless dongle? If wireless, try connecting an ethernet cable. If wired, try using another ethernet port on the router.
Factory Reset the TV

Hope one of those helps.

Cheers

Re: Problem with iPlayer, TouTube, etc.

Falmericon — Sat, 12 Apr 2014 13:53:03 GMT

@Quinnicus wrote:
Hi Falmericon

iPlayer on 2011 TV's are still having intemittent issues. See HERE for more details.

However, its unlikey that another service like YouTube would be also down at the same time. Therefore I am assuming the problem is on your side.

Try some/all of the following:
Reboot your ISP's router - Switch it off from the wall, leave for 2 mins, switch it on again
Do the same for the TV whilst you are waiting
Are you using a "wired" connection or the wireless dongle? If wireless, try connecting an ethernet cable. If wired, try using another ethernet port on the router.
Factory Reset the TV
Hope one of those helps.

Cheers

The internet connection was fine, as the Browser was still working. However, I tried the simplest solution first, which was physically unplugging the TV from the mains, and that seems to have done the trick.

Many thanks.