topic Re: BBC I player not connecting in Other TVs

BBC I player not connecting

JSIDNEY1974 — Wed, 04 Jun 2014 14:51:00 GMT

I have a Sony 3d Bravia TV 40". Ref - KDL40HX803U. I have purchased an internet connector as it is not a fully Internet TV but a part Internet TV. It comes with things like I player, demand 5 etc. in the last couple of days when trying to load I player. It states cannot connect to the server, please retry. Is it a problem with the TV or the I player. All the other internet options appear to work, Can anyone come up with a suggestion of how to fix this that would be greatly appreciated!!

I have a tablet not sony that the I player works on. However I want to fix it that it works on my TV.

Thanking anyone kindly in advance for any help they can give me.

Kind Regards

James Sidney

Re: BBC I player not connecting

Anonymous — Mon, 23 Jun 2014 12:20:35 GMT

Hi All

Im editting my first post on this thread to provide updates (so it doesnt get lost in the thread).

BBC iPlayer on 2010 TV's/Devices has now been resolved.

_________________________

Cheers

Re: BBC I player not connecting

theracles — Thu, 05 Jun 2014 20:11:13 GMT

I have a KDL-40NX803 WIFI capable set and have the same problem, all other video sites are OK except iPlayer.

I too can access iPlayer on my iPad and my PC no problem.

How do I "Refresh Internet content", only ever done that when the TV has asked. No idea where to look to get this to refresh.

Thanks.

Re: BBC I player not connecting

Anonymous — Thu, 05 Jun 2014 20:56:20 GMT

Hi theracles

For some reason I cannot get into the iManual at the moment:
http://services.sony.co.uk/support/emanual/iManuals/egb/2a-2/index.html
However it appears that BBC iPlayer is not working for 2010 TVs

Can you please provide more information in regards to what happens when you try to use iPlayer? And any error messages - as it will help.

Cheers

Re: BBC I player not connecting

theracles — Thu, 05 Jun 2014 22:06:35 GMT

Hi Quinnicus, thanks for responding.

I'm not sure how long iPlayer has been unavailable as I don't use it daily, I was first aware of it on Tuesday when I wanted to watch a programme.

Tried again yesterday with the same result, so I eventually gave up and watched my programmes on my PC instead which is also served by the same wireless network and connected immediately.

On the TV, navigating the "cross menu" from "Digital" to the next left column, "Video" then down the list, to the iPlayer "App" and selecting it, there is a few seconds pause during which time (unusually) the TV channel picture and sound return for a second or two, then the circular "Progress GIF" appears in the top right corner of the screen, and it then goes black, ...you anticipate that iPlayer is loading, but no, there is the briefest glimpse of a message and despite repeating the action many times, I cannot read the first word or two as it is replaced too quickly, the partial message that I see is :- ".......not found"

It is almost instantly replaced with a triangle with a yellow background enclosing a black exclamation mark and the message:- "Temporarily cannot access the server. Please retry".

I thought this odd since there is no timescale associated with this imperative!

There is no more I can add, hope it helps.

EDIT: just tried the link to "Manuals" but keep getting

"Oh no!

We can't find the page you are looking for. Please re-check the URL, use the search box, or return to the home page."

EDIT 2: more sillyness from Sony!

searching for "KDL-40NX803 iManual" returns ...."No results for kdl-40nx803 immanuel"

perhaps I should be looking for Emmanuel... Oy Vey!

Re: BBC I player not connecting

Anonymous — Thu, 05 Jun 2014 21:59:32 GMT

Thanks for the additional info - much appreciated.

I have passed this onto Sony Support in the hope that they can liase with the BBC for a resolution. In my opinion though, this is a BBC fault (they have been updating some software recently).

Any updates will be posted back.

Cheers

Re: BBC I player not connecting

theracles — Thu, 05 Jun 2014 22:07:43 GMT

You are most kind, thanks!

Re: BBC I player not connecting

conhacons — Fri, 06 Jun 2014 12:27:57 GMT

KDL-32EX403, build date 05/2010 also has this problem. Firmware is latest PKG4.117EUL.-0108. Have done Refresh Internet Content, but still the same. All other Internet Services working o.k.

Re: BBC I player not connecting

Anonymous — Fri, 06 Jun 2014 15:44:11 GMT

Hi conhacons

The issue with iPlayer on 2010 Smart TVs has been logged with Sony. They are investigating.

Cheers

Re: BBC I player not connecting

Anonymous — Fri, 06 Jun 2014 19:15:57 GMT

The BBC are also aware of the issue:

http://iplayerhelp.external.bbc.co.uk/tv/connected/freeview/sony_smart_june

Sony - Smart televisions and Blu-ray players

*** 5 June 2014 ***

We are aware that some users are experiencing problems accessing iPlayer on Sony Televisions and Blu-ray players.

We are currently investigating this issue and we will update this FAQ when we obtain further information."

Re: BBC I player not connecting

theracles — Fri, 06 Jun 2014 20:56:34 GMT

Thanks Quinnicus, you certainly work hard for us!

Much appreciated and look forward to "Auntie" letting us off the naughty step!

Re: BBC I player not connecting

Anonymous — Fri, 06 Jun 2014 21:10:55 GMT

Thanks Theracles

I think "Auntie" should be on the 'naughty step' herself !

Re: BBC I player not connecting

Fraser-lawes — Sat, 07 Jun 2014 15:23:44 GMT

Thank you

Re: BBC I player not connecting

Anonymous — Mon, 09 Jun 2014 10:02:23 GMT

Hi all

Just so you guys don't think you have been 'forgotten' about, unfortunately I have no new information to report back to you all at this time.

Cheers

Re: BBC I player not connecting

chivvy — Tue, 10 Jun 2014 09:33:56 GMT

I have the same issue, shame that BBC doesn't test their upgrades very well, also that it takes them so long to fix them!

Regards

Pete

Re: BBC I player not connecting

Pixelz — Tue, 10 Jun 2014 17:36:40 GMT

I agree that testing should have found this problem, but do we know for sure that it didn't?

For example, is it possible that the iPlayer update caused Sony Bravia TVs to stop working because this implementation didn't conform fully to the specification (and just happened to work previously).

I ask this question because there was a similar case of the BBC updating it's HD TV encoders to support switching between 1080i and 1080p material a year or two ago. This standard was part of the FreeView HD spec, bit the Sony Bravia TV firmware did not handle the switching well which resulted in a momentary loss of audio. At the time many people blamed the BBC (myself included) for not testing fully. But in the end Sony had to release a firmware update to address the loss of audio.

So, I'd be very interested to know if it's the BBC or Sony (or both parties) who are non-conformant.

But I'd be even more interested to have an assurance, and a forecast for a fix!

Re: BBC I player not connecting

Anonymous — Tue, 10 Jun 2014 19:19:52 GMT

The BBC Announcement page is now stating:

Sony - Smart televisions and Blu-ray players

*** 9 June 2014 ***

We are aware that some users are experiencing problems accessing iPlayer on Sony Televisions and Blu-ray players.

We've raised this issue with our Service Partner to investigate and will update this FAQ when we have further information.

Re: BBC I player not connecting

peteratwyre — Thu, 12 Jun 2014 07:28:04 GMT

Add KDL-32EX503 to the list of non working.

Re: BBC I player not connecting

Anonymous — Thu, 12 Jun 2014 09:41:45 GMT

Hi all

The latest update that I received today is that there is no solution as of yet.

Cheers

Re: BBC I player not connecting

theracles — Thu, 12 Jun 2014 12:18:22 GMT

Quinnicus, thanks for keeping us informed.

I can confirm my set still can't connect!

Glad I've got my 27" PC screen!