topic Problems watching Sky HD. HDCP error message. Please help! in Other TVs

Problems watching Sky HD. HDCP error message. Please help!

pcamichel — Wed, 02 Feb 2011 15:05:04 GMT

Hello. I am having an issue with my Sky HD box. Since saturday it is displaying a message saying "This display does not support HDCP". My only option is to press back-up. When I do this the screen goes blank and nothing works. I have been on the Sky website and followed their instructions and spoken to their call-centre but nothing works. I have tried different HDMI cables, different TV's (KDL52HX903 and KDL26EX302 to name but 2). I have done a software download on the box and reformatted the HDD (I think) and nothing works. I would really appreciate any help as I am on the verge of replacing the Sky box but don't want to waste money if possible. (By the way, none of the equipment is mine, I work in a Sony Centre)!

Problems watching Sky HD. HDCP error message. Please help!

Catmambo — Wed, 02 Feb 2011 15:18:29 GMT

No reason why it shouldn't work - you could update the TV firmware, but that isn't mandatory for this to function.

Have a feeling its a faulty Sky box..Have you tried the TV's on a different Sky box?

Thanks

Problems watching Sky HD. HDCP error message. Please help!

pcamichel — Wed, 02 Feb 2011 15:23:36 GMT

Hi Catmambo. We only have the one Sky box in the store so haven't tried another box. Blu-ray and PS3 work fine though. I also think that the Sky box is faulty. This will mean we are buying our 3rd Sky box in about 5 years!

Problems watching Sky HD. HDCP error message. Please help!

pinkpep78 — Wed, 02 Feb 2011 21:19:02 GMT

I have this problem at the moment and have had sky out and the box replaced. The tech blokes have said that the HD is always evolving and the tv cant keep up with the box unless it is updated too. He advised that i contact sony to get my tv updated.

Problems watching Sky HD. HDCP error message. Please help!

Catmambo — Wed, 02 Feb 2011 22:29:49 GMT

Where do these engineers get their stories from. The Sky box does all the decoding and simply outputs a signal to the TV over HDMI, so assuming the TV has HDMI ( which is built to a specific standard) then it will work. Thus I could plug a Sky HD box into an old 32V2000 and it would work fine...

I this particular case, my gut feeling is its simply a faulty Sky box....

Message was edited by: Catmambo

Problems watching Sky HD. HDCP error message. Please help!

tp11235 — Sat, 05 Feb 2011 16:40:38 GMT

You are not the only one - this has cropped up for lots of us in the last month. It is not the first time it has happened either. If you check the web there are reports of the problem occurring in 2006 and 2008 as well.

I really don't think it is a hardware issue. I suspect Sky sent out a software update to counter some new way people have discovered to copy the HD signals.

When I spoke to Sky they said the system is there to detect interference with the signal that might indicate a device sitting between the TV and Sky Box. I guess the recorder device manufacturers and Sky are in an arms race with the recorders trying to be more and more transparent and Sky getting more and more sophisticated in their detection.

Meanwhile you and I are getting very angry at having to reset our HD boxes twice a day.

I am about to give Sky another piece of my mind - I'll let you know what they say.

Tim.

Problems watching Sky HD. HDCP error message. Please help!

Bigpupcooper — Mon, 07 Feb 2011 16:57:18 GMT

Have you found a solution to this issue?

Problems watching Sky HD. HDCP error message. Please help!

pcamichel — Tue, 08 Feb 2011 09:48:46 GMT

Thank you for your posts. Still no solution, I have tried everything suggested on various forums/websites and nothing works. I guess it's a new Sky box for me.

Problems watching Sky HD. HDCP error message. Please help!

skbb34 — Wed, 30 Mar 2011 21:00:41 GMT

Did the new Sky box resolve the problem?

I have the same thing and am currently on my second box - Sky now telling me it must be the TV ...!!

I’m now having to use a scart and pouring over the internet for help...

Has anyone found the root of this problem?

Problems watching Sky HD. HDCP error message. Please help!

xXxStingxXx — Sat, 07 May 2011 16:50:42 GMT

It is not the sky box, i have a very similar problem although i have the sony bravia KDL-46S2510 which has 2 HDMI ports (AV4/5) and both were working perfectly until i decieded to connect my home cinema via HDMI, now neither works and the cables are fine because i used the sky box and cables on my other TV. One thing that makes me boil is that the TV insists something is connected but it don't show it! Why are things so complicated????

Re: Problems watching Sky HD. HDCP error message. Please help!

jillywood — Fri, 25 Jan 2013 11:31:28 GMT

Up until July 2012 I had no problems with any HDCP error messages, and I have surround sound, so it's not that.

Then sky sent me a new upgraded box as I was a valued customer!! since then, the error message appears regularly, I have had 4 engineer visits and 3 reconditioned boxes and 1 new box, still the error message appears and Sky have no idea how to resolve it.

Re: Problems watching Sky HD. Black screen, no error message. Please help!

Nskatana12 — Sat, 26 Oct 2013 19:58:17 GMT

Hi, Can anyone please help. I have a Sony Bravia KDL-46HX803 tv. I recently changed my Sky plus box to a Sky + HD box. Now when either watch Sky or when switching on first thing, all it get is a Black Screen, no error message. It's happening 3/4 times a day, the only thing I can do is switch it off at the mains for 5 mins. Sky have changed the box 3 times and now taken the hdmi cable out and connected the sky box via scart. It's still happening. Would appreciate any help please. Getting fed up with this happening.

Re: Problems watching Sky HD. Black screen, no error message. Please help!

Anonymous — Sat, 26 Oct 2013 20:24:25 GMT

Hi there

I hope your not paying for HD channels as well? As SCART does not output HD. Very naughty of Sky.

I dont own a Sky box, so I cant help you really, but to be honest, this is a Sky box problem. Considering your are on scart, have you tried changing the output resolution lower to SD or using AUTO instead.

Cheers

Re: Problems watching Sky HD. HDCP error message. Please help!

justingould — Wed, 14 Feb 2018 13:53:55 GMT

I bought a Sony LED Bravia at the weekend, and yesterday it started to display this message when watching Sky on a Sky+HD box. It happened mid program, rather than when switching inputs.

I tried a lot of on/off plug/unplug to no avail, so I went down the software update route. I found v8.233 for my TV model on the Sony site and updated via a USB stick. Pretty easy to do with the website instructions.

This has fixed the issue for me, at least for now.