topic Re: Can no longer play BBC Iplayer content - System Memory Limit in Other TVs

Can no longer play BBC Iplayer content - System Memory Limit

gussie — Sat, 29 Apr 2017 09:09:14 GMT

I have a Sony KDL-42W705B running Firmware V3.004EUA purchased two years ago.

Cannot play CBBC iplayer content - always get error message "Internet download failed because content size exceeds system memory"

The BBC was supposed to have fixed this back in January - but I still have this issue.

Anyone have any ideas ?

Re: Can no longer play BBC Iplayer content - System Memory Limit

gussie — Sat, 29 Apr 2017 10:00:13 GMT

The exact error message reads "Internet download failed because content size exceed system memory limit"

Re: Can no longer play BBC Iplayer content - System Memory Limit

Lilac9 — Sun, 30 Apr 2017 13:11:17 GMT

We have also had this problem for about three weeks - the system memory limit message flashes up whenever we try to use iPlayer after two years of trouble-free use. This is a Sony KDL-32W705B TV. I have refreshed the firmware, unplugged the TV and reconnected to the wireless hub and all the other interventions suggested on this forum, but without success. I reported to BBC iPlayer yesterday, but although helpful, they referred me to Sony, saying that although this problem had been reported a few months ago, it had been fixed by the BBC and they had received no other reports from people owning Sony TVs. They asked that I re-report the problem to the BBC if Sony cannot help. Does anyone have any more suggestions? Thank you.

Re: Can no longer play BBC Iplayer content - System Memory Limit

gussie — Sun, 30 Apr 2017 15:01:47 GMT

Have also reported this to the BBC and Sony Support - but there appears a lot of "buck passing" going on here.

My KDL-32W705B is less than two years old and has a 5 year John Lewis warranty - I now know that Smart TVs are a total waste of money due to this sort of thing happening.

Both Sony and the BBC should be ashamed of themselves !

And before anyone else chimes in with the usual "re-apply firmware and Factory Reset" advice - yes I've already done that TWICE !!

Re: Can no longer play BBC Iplayer content - System Memory Limit

Lilac9 — Sun, 30 Apr 2017 15:10:49 GMT

Hmm..I did detect the sensation of buck passing when discussing with BBC support. The only reason I replaced my (ancient but otherwise functional Sony) TV was to get iPlayer...

Re: KDL-47W805A TV message of system memory limit.

Leedsirish — Mon, 01 May 2017 08:50:21 GMT

Currently experiencing the same issue with a KDL-42W7O6B model.

Re: Can no longer play BBC Iplayer content - System Memory Limit

gussie — Mon, 01 May 2017 10:13:22 GMT

BBC replied to say they are working on this and pointed me to a link that does not exist

"https://www.bbc.co.uk/iplayer/help/latest-news/sony-memory-limit".

Sony replied asking me to reapply the latest firmware and perform a Factory Reset.

All very frustrating and should be a warning to anyone relying on their Smart TV functionality to last more than a year or so!

Re: Can no longer play BBC Iplayer content - System Memory Limit

Anonymous — Mon, 01 May 2017 11:26:39 GMT

Hi All

I have sent a message to one of my contacts within Sony to find out what is going on and for them to raise an issue with the BBC. It appears that you all have 2014 model TVs. Unfortunately I will not be able to get a reply until at least tomorrow.

Cheers

Re: Can no longer play BBC Iplayer content - System Memory Limit

Anonymous — Mon, 01 May 2017 11:32:49 GMT

Hi @Leedsirish

I have moved your post to this thread, as your model TV relates to this particular issue - the thread you replied on the issue was resolved (i think)

Cheers

Re: Can no longer play BBC Iplayer content - System Memory Limit

Lilac9 — Mon, 01 May 2017 11:41:05 GMT

Thank you; I really appreciate your help. I've also asked Sony Customer Support to raise with BBC directly.

Yes, my TV was definitely manufactured in 2014.

Re: Can no longer play BBC Iplayer content - System Memory Limit

gussie — Tue, 02 May 2017 11:22:54 GMT

The BBC now tell me they fixed the issue in February and have asked me to check if I'm using the latrest firmware, check my internet speed and try and connect using wired lan. Well, I already told them what firmware I'm using and my internet speed is OK - other Internet Services like YouTube work OK on my TV.

Sony Support now say they have escalated the issue.

Re: Can no longer play BBC Iplayer content - System Memory Limit

ricjesse — Tue, 02 May 2017 17:01:42 GMT

I am also getting this problem (for the first time) May 2017 Is BBC not replying?

Re: Can no longer play BBC Iplayer content - System Memory Limit

gussie — Thu, 04 May 2017 16:39:13 GMT

This is now getting very frustrating.

The BBC deny there is a problem and Sony Support repeatedly ask me to do the same things.

I re-installed the latest firmware
I did a Factory Reset
I connected via wired lan

All the other Internet Services on the TV work !!!

The BBC iPlayer on my Sony KDL-42W705B TV is broken, I get the message

"Internet download failed because content size exceed system memory limit"

whenever I try to play content or when navigating content.

WILL SOMEONE PLEASE JUST FIX IT!

Re: Can no longer play BBC Iplayer content - System Memory Limit

gussie — Thu, 04 May 2017 19:14:58 GMT

Exactly the same error happens on a Sony KDL-32W705B TV with PKG3.004EUA firmware.

This in a different house and different ISP.

Conclusive evidence!

Re: Can no longer play BBC Iplayer content - System Memory Limit

Lilac9 — Thu, 04 May 2017 20:40:52 GMT

I have also followed the instructions from Sony Customer Support (again), but there was no improvement - System Memory Limit message whenever I tried to play anything, and sometimes just when navigating content.

A brief moment this evening when I could download an episode on iPlayer, but the second time I tried to do it, back to the System Memory Limit message.

My request for support has been 'escalated'.

Re: Can no longer play BBC Iplayer content - System Memory Limit

Anonymous — Thu, 04 May 2017 21:34:20 GMT

Hi All

I reported this issue to my contact within Sony. They are aware of this particular issue and are currently investigating. Unfortunately I do not know any further information at this stage - hoping to receive something that I can post back soon.

Cheers

Re: Can no longer play BBC Iplayer content - System Memory Limit

ricjesse — Fri, 05 May 2017 09:13:46 GMT

Sent from Mail for Windows 10
Hi here’s a little update on my experience of the above problem.
We have had a Bravia for the last two years with no problem using BBC IPlayer until an attempt to retrieve the first series of Versailles. No problem for first 4 episodes then the dreaded message. As a past S/W bod I thought I would approach it as though the root cause could be with the Sony TV S/W rather than the BBC.
I subsequently used our TalkTalk Youview box to access IPlayer and low and behold the problem did not occur, which seems to confirm that it is Sony’s Bravia where the problem is most likely to be.

Re: Can no longer play BBC Iplayer content - System Memory Limit

Darbo25 — Fri, 05 May 2017 21:18:32 GMT

Same issues here on 50w829b. This had only really started since the BBC updated all their iplayer apps and it's obviously pretty widespread. But to all those going crazy about wasted money and terrible service, iplayer has a fault, your TV still works and it isn't trying to kill you...calm down.

Re: Can no longer play BBC Iplayer content - System Memory Limit

mirrormask — Sat, 20 May 2017 10:05:17 GMT

I've been getting this same problem on my KDL-50W705B for some weeks now. To add insult to injury, Netflix has also stopped working. I'm going to have to report the Netflix problem as a fault as I rely on it. I have an alternative for iPlayer in my NowTV box, which is fabulously responsive and reliable.

Re: Can no longer play BBC Iplayer content - System Memory Limit

Darbo25 — Sat, 20 May 2017 10:13:25 GMT

Same here with the Netflix issue, very frustrating, luckily I have other means of watching but it's a shame, it used to work great.