https://community.sony.fi/t5/other-tvs/freeview-play-issues/m-p/2412253#M49396 <P>Hi Rsimpson1987, and welcome to the community.</P> <P>&nbsp;</P> <P><SPAN>Is the latest firmware update&nbsp;on your TV&nbsp;</SPAN><SPAN>v8.500</SPAN><SPAN>&nbsp;(released on 20th November)?</SPAN></P> <P>&nbsp;</P> <P><SPAN>The recommended way to ensure you received the above-mentioned firmware update is by making sure that the Automatic software download setting on your TV is&nbsp;ON. Your TV should then have received the update automatically.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If this latest firmware update is on your&nbsp;KX-49XE7002 already, it's best to contact <A href="http://services.sony.co.uk/supportmvc/en/Contact/Email" target="_self">Sony Support</A> about this issue.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks,&nbsp;</SPAN></P> <P><SPAN>Pascale_F</SPAN></P> Tue, 02 Jan 2018 14:49:03 GMT Pascale_F 2018-01-02T14:49:03Z https://community.sony.fi/t5/other-tvs/freeview-play-issues/m-p/2411883#M49386 <P><!-- TO Solve the Object Fit in IE/EDGE --></P><DIV class="lia-page"><CENTER><DIV class="MinimumWidthContainer"><DIV class="min-width-wrapper"><DIV class="min-width"><DIV class="lia-content"><DIV class="lia-quilt lia-quilt-forum-topic-page lia-quilt-layout-one-column lia-top-quilt"><DIV class="lia-quilt-row lia-quilt-row-main"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-component-topic-message"><DIV class="linear-message-list message-list"><DIV class="lia-linear-display-message-view"><DIV class="first-message"><DIV class="lia-panel-message message-uid-2411814"><DIV class="lia-message-view-wrapper lia-js-data-messageUid-2411814 lia-component-forums-widget-message-view-two"><DIV class="MessageView lia-message-view-forum-message lia-message-view-display lia-row-standard-read lia-thread-topic lia-message-authored-by-you"><DIV class="lia-quilt lia-quilt-forum-message lia-quilt-layout-two-column-message"><DIV class="lia-quilt-row lia-quilt-row-main"><DIV class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-left lia-quilt-column-main-left"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-left"><DIV class="lia-message-body lia-component-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>I have recently purchased a KX-49XE7002 Television. I have connected it to the internet and have downloaded all my channels.</P><P>&nbsp;</P><P>When i want to access Freeview play, its states ''loading please wait''&nbsp; Then nothing happens all the other apps work though at this time. i have looked at software update and it states the tv is fully updated at this time.</P><P>&nbsp;</P><P>Could anybody please assist or advise</P><P>&nbsp;</P><P>Kind Regards</P><P>&nbsp;</P><P>Richard</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></CENTER></DIV> Mon, 01 Jan 2018 17:11:02 GMT https://community.sony.fi/t5/other-tvs/freeview-play-issues/m-p/2411883#M49386 Rsimpson1987 2018-01-01T17:11:02Z https://community.sony.fi/t5/other-tvs/freeview-play-issues/m-p/2412253#M49396 <P>Hi Rsimpson1987, and welcome to the community.</P> <P>&nbsp;</P> <P><SPAN>Is the latest firmware update&nbsp;on your TV&nbsp;</SPAN><SPAN>v8.500</SPAN><SPAN>&nbsp;(released on 20th November)?</SPAN></P> <P>&nbsp;</P> <P><SPAN>The recommended way to ensure you received the above-mentioned firmware update is by making sure that the Automatic software download setting on your TV is&nbsp;ON. Your TV should then have received the update automatically.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If this latest firmware update is on your&nbsp;KX-49XE7002 already, it's best to contact <A href="http://services.sony.co.uk/supportmvc/en/Contact/Email" target="_self">Sony Support</A> about this issue.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks,&nbsp;</SPAN></P> <P><SPAN>Pascale_F</SPAN></P> Tue, 02 Jan 2018 14:49:03 GMT https://community.sony.fi/t5/other-tvs/freeview-play-issues/m-p/2412253#M49396 Pascale_F 2018-01-02T14:49:03Z