topic Re: Unable to watch BBC Iplayer in Other TVs

Unable to watch BBC Iplayer

muffin1947 — Thu, 26 Jul 2018 08:07:59 GMT

Recently I have been getting the following message when I try to use BBC i player.
Internet download failed because size exceeded system memory unit.Not only can I not watch iplayer but it seems slow to load and getting from the Home icon to the category icon seems to take longer than it should.I can watch iplayer on my you view box and on my Amazon fire stick without any problem.The TV is a SONY KDL-42W653A.

Any help appreciated

Re: Unable to watch BBC Iplayer

Jonnie1266 — Thu, 26 Jul 2018 12:45:17 GMT

Hi @muffin1947

This has affected my TV also, only mine will not load. My TV is a different model. It was working last night. I read this http://downdetector.co.uk/problems/iplayer

There is also this news https://www.bbc.co.uk/iplayer/help/latest-news/sony_error

Probably an issue with iplayer rather than your TV. BBC are aware of it.

Regards

Re: Unable to watch BBC Iplayer

muffin1947 — Fri, 27 Jul 2018 08:39:35 GMT

It has got worse now when I click on all applications then click on BBC iplayer it then says BBC iplayer loading and then all I get is a blank screen and tat stays there.

Re: Unable to watch BBC Iplayer

skroople — Sun, 29 Jul 2018 16:18:14 GMT

Hi Getting the exactly the same response (blank screen) from the iPlayer on my Sony KDL 24w605a TV. Is Sony working on this issue?

Re: Unable to watch BBC Iplayer

muffin1947 — Mon, 30 Jul 2018 08:47:58 GMT

I have sent a few messages to Sony asking about this and have only had confirmation they have received the messages and given me a reference number.Will post on here if I hear anything.

Re: Unable to watch BBC Iplayer

Jonnie1266 — Wed, 01 Aug 2018 18:43:36 GMT

Hi @muffin1947 @skroople

is the iplayer working for you now? Mine started loading and working yesterday. Obviously issues with BBC rather than Sony TV.

Regards