topic Re: Sound not working/poor connectivity on streaming apps in Other TVs

Sound not working/poor connectivity on streaming apps

Ash-flood — Sun, 23 Sep 2018 21:28:47 GMT

Hi all

I have a KD 43XE7002 ultra HD tv and over this weekend the streaming apps (Netflix, Amazon, iPlayer, YouTube etc) all have poor connectivity (generally a show will freeze after 20 seconds) as well as not playing any sound. Sky is working fine so not a general sound issue. Wi-Fi is good and is showing perfect connection to tv.

I understand that the latest software upgrade has been rolled out this month, and reading around it sounds as though these things occur when sony roll out an upgrade - anyone else having issues/assist in fixing?

Re: Sound not working/poor connectivity on streaming apps

Sean_Mc — Wed, 26 Sep 2018 09:07:15 GMT

Hi Ash,

Welcome to the Sony Community.

I would suggest a reset of your TV which should resolve these issues for you. More details on how to perform this here.

Let me know how you get on?

Best wishes,

Sean Mc

Re: Sound not working/poor connectivity on streaming apps

Ash-flood — Wed, 26 Sep 2018 13:48:19 GMT

Hi Sean

In the end, the 'turn it off and turn it back on again' method worked by unplugging it at the wall.

Thanks for your response.

Re: Sound not working/poor connectivity on streaming apps

Sean_Mc — Wed, 26 Sep 2018 15:06:19 GMT

Hi Ash,

Please to hear you've resolved the issue.

Thanks for the update.

Best wishes,

Sean Mc