topic Re: sony tv software update problem in Other TVs

sony tv software update problem

dakuq1 — Mon, 01 Oct 2018 09:30:59 GMT

my sony bravia smart tv kdl-40r550c dont make the newest update directly from conecting the tv to internet...my corent software version is 8.587-100-1.200-01 and i check online that sony have louch new software 8.588 from 2 moths.why doesnt apear this new software update when i go to software dowload(network) it tells me that no newer version of the system software was found?hope u help me thank you

Re: sony tv software update problem

Sean_Mc — Tue, 02 Oct 2018 12:59:35 GMT

Hi there,

Welcome to the Sony Community.

Can you try downloading the update using a USB storage device, and let me know how you get on?

Best wishes,

Sean Mc

Re: sony tv software update problem

dave_raftis — Tue, 02 Oct 2018 16:41:22 GMT

My home button disappeared and did not display on my KD 49X8305C after the last software version update. Thankfully Sony responded very quickly to my email and I followed there instructions, I now have my home button facility restored.

Please follow these instructios if you have a similiar problem;

Thank you for contacting Sony support.

In regards to your enquiry regarding your Sony KD-49X8305C, we are sorry to learn that the home button is not displayed after a software updated.

In an attempt to resolve the matter, please perform the below:
https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49x8305c/articles/00174920

If issue remains, please reply with the below:
1- What happens when you press on the Home button?

2- Is the infrared of the remote working when you press on Home?

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49x8305c/articles/00025283

3- What are the connected devices to the TV?

Should you have further questions, please feel free to reply to this e-mail.

Thank you for your enquiry.

Re: sony tv software update problem

dakuq1 — Thu, 04 Oct 2018 13:15:07 GMT

thanks for your answer but my tv is Sony kdl-40r550c (not Sony
kdl-49x8305c)and i asked u about the autoupdate direcly from my tv(not
useing an usd) and you are answering me about the home button that is not
displayed after a software updated!!!it will be king of you if you answer
me about my tv real problem.thank u and best regards

Re: sony tv software update problem

LightFoot — Thu, 04 Oct 2018 18:13:02 GMT

@dakuq1 wrote:
thanks for your answer but my tv is Sony kdl-40r550c (not Sony
kdl-49x8305c)and i asked u about the autoupdate direcly from my tv(not
useing an usd) and you are answering me about the home button that is not
displayed after a software updated!!!it will be king of you if you answer
me about my tv real problem.thank u and best regards

Hi @dakuq1

This is a customer to customer community so don't expect any answers direct from Sony.

From what I can gather you have two choices 1) perform a manual update using a USB stick or 2) wait for the internet stream to be updated which could take a few more months. To get an estimate of when that will happen you need to contact your regional support centre. In the UK the contact information can be found here https://services.sony.co.uk/supportmvc/en/Contact/Email?cpint=spt-footer_contact