topic Re: All Apps not working in Other TVs

All Apps not working

jan213 — Mon, 22 Oct 2018 07:18:44 GMT

Since yesterday, unable to access All Apps on Sony Bravia tv (KDL-40WD653). The internet is working fine. There are no software updates. I have refreshed internet content. Any advice on what I can do to resolve this problem?

Re: All Apps not working

Nomegustamucho — Mon, 22 Oct 2018 07:53:42 GMT

ME TOO. BUT MODEL NUMBER 32WD75x

Worse still , after selecting all apps the tv locks up for about 20 seconds. Most remote control presses do not work.

Noticed this a few days ago

Sounds like auto software update gone wrong.

Re: All Apps not working

Alcibiades — Mon, 22 Oct 2018 12:42:00 GMT

All apps (not Netflix) are not working. When I go to the icon 'All Apps' and click on, nothing happens. This was not the case when I first bought the TV in August of this year.

The internet is working OK because when I use the Netflix icon on the remote control, the Netflix icon appears almost instantaneously.

Has the TV set developed a fault? Please advise.

Edited - [personal details removed]

Re: All Apps not working

souterandweaver — Mon, 22 Oct 2018 08:00:26 GMT

Me too on my KDL-40WD655. I posted my problem under the title "All Apps hangs" before reading yours.

Re: All Apps not working

J..D.. — Mon, 22 Oct 2018 08:39:52 GMT

The same on KDL-49WD759 since the weekend...

Re: All Apps not working

KK_Rogue — Mon, 22 Oct 2018 09:29:31 GMT

Mine are not working either and followed all steps in threads I could find including change the DNS. COME ON SONY AND FIX THIS!

Re: All Apps not working

Hambleden — Mon, 22 Oct 2018 14:05:04 GMT

We have the same tv and the same problem, Netflix button is working fine, but you press All Apps and it freezes for about 20 seconds.

Re: All Apps not working

steveswest — Thu, 31 Jan 2019 15:24:16 GMT

Hi All,

I've posted on another thread.

But I see this announcement has gone up

[Moderator edit: removed URL as the original cause has been fixed]

Re: All Apps not working

Mart9875 — Mon, 22 Oct 2018 19:31:26 GMT

All my apps just stoped 3days ago and now when I press the all apps button the tv completely freezes.

i have tried everything to factory reset and still the same issue applies.

sony help

Re: All Apps not working

steveswest — Thu, 31 Jan 2019 15:25:10 GMT

New Update on issue from Sony:

Just Tried on my KDL-32WD756. Apps menu back. Need to log-in to my Amazon and Netflix, iPlayer etc etc and test.

Will Report Back

[Moderator edit: removed URL as the original cause has been fixed]