topic Re: Sony Bravia KDL-43WF663 in Other TVs

Sony Bravia KDL-43WF663

garylock1963 — Mon, 29 Jun 2020 21:34:10 GMT

Since a software update about two weeks ago, I am now unable to access YouTube, Netflix and other apps. The only way to get round this is by switching my TV off at the wall, waiting a couple of minutes, plugging it back in and I can then access all internet-based stuff. I have to do this on a daily basis now which I should not have to do. On checking network settings before the reset it says:

Connection Results

Wireless Device on TV - Not Accessible

Local Access - Failed

Internet Access - Failed

All My other devices are connected to the internet without a problem.
I have also done a factory reset which made no difference.

I notice that there are several other posts who are having the exact same problem.

I went on live chat but they failed to give me a solution only a firmware update.

Anybody got any ideas? Is it the TV?

Re: Sony Bravia KDL-43WF663

kcornwall — Wed, 01 Jul 2020 10:37:49 GMT

I have same problem.

The only way to connect to You Tube etc is to un plug the DC plug to the TV..same as removing mains plug.

Then it connects.

Only since last firmware update.

I swear this is the last Sony product I will buy.

Nearly every firmware update gives problems.

Keith

Redruth Cornwall

Re: Sony Bravia KDL-43WF663

kcornwall — Wed, 01 Jul 2020 14:06:24 GMT

It's the firmware update that has broken it.

In the hope that there is a later firmware that will fix this serious problem.

Surely you should not need to do a power off reset to use the the Smart features of a Smart Tv .

I will be switching firmware updates off.

It's a pity that we can't go back to the previous version that did work !

Keith

Re: Sony Bravia KDL-43WF663

throsse20 — Mon, 06 Jul 2020 18:07:55 GMT

I have the same issue and it's very frustrating- this is the same issue as I experienced on my old (Samsung) TV that eventually completely lost the ability to connect, was hoping Sony would be more reliable...

I originally found switching it off and on at the mains for 30 seconds fixed the issue, but the same as the above I now have to do this every single time I turn on the TV. I barely watch anything on the TV except streaming so it's very annoying!

Re: Sony Bravia KDL-43WF663

kcornwall — Mon, 06 Jul 2020 18:43:59 GMT

I raised this with Customer Support.

I had a very long email with a whole list of questions to answer.

I have not replied yet as I may have found a fix.

This only relates to my problem that You Tube would not connect to the internet via wireless.

I can't try via Ethernet as the router is too far away.

I have tried & will need to test over night.

Once you do get You Tube to work.

I went into the menu, an Item "Reload App".

A warning is given that it will deleted saved searches etc

I did the Reload & am hoping this is going to help.

Will know tomorrow after being on standby over night.

We tended to Exit You Tube before putting the Tv on standby.

The next day, switch on, Freeview fine, You Tube same old problem.

Wanted you to go into network setup but never found could find the network.

As you say power off reset fixed it.

I will let you know the outcome.

Keith

Re: Sony Bravia KDL-43WF663

kcornwall — Tue, 07 Jul 2020 08:46:59 GMT

After being off overnight back to square one.

I was checking only YouTube but today checked other apps & all are affected, asks you to set up network.

So complete factory reset, set up network & free view again.

Will test over night after being on standby.

What Sony don't seem to accept is that as customers, we haven't made the Tv faulty.

Sony has, since the last upgrade but we are doing their faultfinding.

From what I can see the software package is from a 3rd party.

That's NOT my problem !!

Re: Sony Bravia KDL-43WF663

garylock1963 — Tue, 07 Jul 2020 22:01:05 GMT

I have had an e-mail tonight off Sony support asking for my device ID.

They claim that the issue has been sent to higher technical support.

It is still happening on a daily basis and is very frustrating.

Let’s see what they say next!

Re: Sony Bravia KDL-43WF663

kcornwall — Tue, 07 Jul 2020 22:53:32 GMT

Me too

I had under, did all they suggested filled it in & been sent off.Lets hope this gets sorted soon. Keith

Thank you for contacting Sony support.
With reference to your enquiry regarding your Sony KDL-43WF663, in attempt to resolve the issue, kindly find the troubleshooting steps below:
1-Disconnect any external devices connected to the TV.
2-Unplug the main power cord of the TV, and plug it back after 2 minutes.
3-Refresh internet content by following the steps below: (Press Home - Settings - System settings - Network - Refresh internet content)
4-If you are connected to the router wirelessly, try wired connection if you have an Ethernet cable.
5-Connect your TV to hot-spot following the below: (Home - help - settings - system settings - network - network setup - easy - wifi - connect by scan list - then choose the name of your smart-phone and enter the password).
6-Perform factory reset following the below: Home - settings - customer support - factory reset
If the above didn’t help to rectify the issue, please answer the below questions for further investigation in your case:
1-What is the device ID? (Press Home - Settings - Customer support - Product information)
2- What is the current firmware installed on the device. Please write the exact version. (Press Home - Settings - Customer support - on the top of the screen you will find it)
3- What is the MAC Address? Home - settings - network - network set-up- view network status)
4- What is your Post Code?
5- What is the internal device IP Address? (You may refer back to the internet service provider for further assistance)
6- What is the public IP address by visiting www.whatismyip.com?NA
7- What is the internet Service Provider Name?
8- What is the actual internet speed using SpeedTest.net?
9- What is the network environment: i.e. FTTH, Broadband?
10- Are you using VPN / Proxy / Anonymizer / TOR service to access the internet?
11- What is the brand and model of the router?
12- What is the results of connecting your TV with your personal hotspot?
13- How is your TV connected to the internet? Wired or Wireless?
14- When did the issue start?
15- please provide us a picture showing the apps page
Should you have any further questions, please feel free to reply to this e-mail.
Thank you for your enquiry.

Re: Sony Bravia KDL-43WF663

rosilew — Wed, 08 Jul 2020 06:52:45 GMT

I had similar problems, my Wi-fi kept dropping out. I came across this :

https://www.smartaerials.co.uk/blog/sony-smart-tv-keeps-loosing-internet-connection

Worth a try ??

Re: Sony Bravia KDL-43WF663

kcornwall — Thu, 09 Jul 2020 13:38:36 GMT

I would go with Ethernet if I could but router is in kitchen on the master socket.

Have now had this >> please note that your case has been raised for further investigation , please allow 2 business days for the outcome.
We live in hopes !

Keith

Re: Sony Bravia KDL-43WF663

rosilew — Thu, 09 Jul 2020 13:44:38 GMT

Don’t hold your breath then!! Good luck 😉

Sent from my iPhone

Re: Sony Bravia KDL-43WF663

Tintack500 — Wed, 29 Jul 2020 15:22:07 GMT

I've had exactly the same problem and was completely fed up with trying to resolve the issue every time I turned on the TV. It takes time to resolve everyday and I shouldn't have to put up with that inconvenience on a new TV. I've never had any problems with my Samsung Smart TV. When it worked I was happy with the TV. I have now permanently solved my problem. I've not had it for more than 30 days and the retailer is arranging for its collection and giving me a full refund. I now have to choose another TV. Sony? Definitely not.

Re: Sony Bravia KDL-43WF663

Tintack500 — Thu, 30 Jul 2020 13:34:46 GMT

I tried the fix recomended by Tom at smartaerials.co.uk using the link given by Rosi. I logged into my router from my desktop PC and changed the LAN setting to IPv6/IPv4 in the settings. I then rebooted and reset my internet connection on my TV. Fingers crossed but this seems to have solved the problem for now and I've had over 36 hours without disconnection or losing access to YouTube and the other apps. I am going to give it a try over the next few days because I complained to the retailer who is collecting my TV next week because I told them I was not happy being so frustrated by this issue. They promised to refund my payment because I've only had the TV for 18 days. If this continues to work as a permanent solution I will cancel the return of my TV https://www.smartaerials.co.uk/blog/sony-smart-tv-keeps-loosing-internet-connection

Sony's technical support has been no support at all and most of their recomendations, such as resetting the TV, were only temporary fixes leading to more frustration.

Re: Sony Bravia KDL-43WF663

rosilew — Thu, 30 Jul 2020 13:49:09 GMT

H8 Tintack500 Thanks for the feedback, glad I could help out, It is very frustrating, fingers crossed

Re: Sony Bravia KDL-43WF663

kcornwall — Mon, 19 Oct 2020 15:29:13 GMT

Firmware V8.585 fixes this long standing problem.

I downloaded the firmware onto a USB stick.

Carried out the update.

I did need to do a complete factory reset after this...as the firmware alone did not do the trick.

Hope this helps somebody.

I must have sent 25 emails to Sony & it got me no farther, no mention of an upgrade on the way.

Cheers Keith