topic Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503 in Home Cinema, Projectors & Players

BDV E370 Will not play Tv audio Bravia 37KDLEX503

Jonjune — Sat, 18 Jan 2014 21:14:55 GMT

Can someone help please? The two are connected by HDMI ARC Port 1, and the TV recognises on screen that an Audio System is connected and shows volume rising and reducing but there is no sound once TV speakers are switched off. The HDMI cable is from Amazon, claiming to be the latest HI speed, Ethernet,ARC, 1.4 compatible.

I notice on the the BDV E370 system menu there is no ARC option which I think suggests that the TV is not recognised as ARC compatible?

I have also tried connecting by Digital Optical but still no audio.

The BDV E370 does play Blu Ray and DVDs with normal sound so I know that the speakers are working ok.

I am really frustrated now and don't know where to go next and I would really appreciate any help or ideas please.

Many thanks in advance.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Anonymous — Sat, 18 Jan 2014 21:43:45 GMT

Hi there

Just a summary:

KDL-37EX503 = HDMI 1 ARC : YES
BDV-E370 = HDMI OUT ARC : YES
HDMI 1.4 = YES
Latest firmware on TV = Unknown
Latest firmware on BDV-E370 = Unknown
Audio output via HDMI = FAIL
Audio output via Optical = FAIL
Audio output via Bluray disc = YES
TV Audio Detection = YES

Most likely answer:

As the TV detects and audio output connection, therefore its not likely to be a cable error - Have you tried pressing the "Function" button on the remote control? If you press it repeatedly, it will cycle through the available audio sources. One of them will be "TV" Select this. See page 26 of the manual : HERE

Also on the BDV-E370 - Goto the System Settings and ensure that Audio Return Channel is set to "Auto" - by default it is. (I know you mention that you couldnt see ARC, but have a look again)

Hope this helps.

Cheers

PS: The summary is just my way of thinking aloud

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Jonjune — Sun, 19 Jan 2014 08:23:01 GMT

Thank you for your reply, I really appreciate your help.

The systems menu on the BDV E370 does not give me a ARC option so does this mean it does not recognise the TV in some way?

Many thanks again

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Anonymous — Sun, 19 Jan 2014 10:38:41 GMT

HI there

According to the manual (Page 56 : HERE😞

See the NOTE part, ensure that Control for HDMI is set to ON.

If you still cannot see "Audio Return Channel", look under System Settings > HDMI Settings - It should be there. If it isnt, double check that your model is "BDV-E370" and have a look at the back of the bluray player, where the HDMI port is, and it should have it labled with the letters ARC on it too.

Did you try pressing the Function button and cycle through the options until TV came up?

Cheers

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Jonjune — Sun, 19 Jan 2014 14:28:26 GMT

Hello again, thank you for your contiued help.

Yes it is a BDV E370, and it has an ARC output, but no, there is no ARC option in the HDMI settings menu. Maybe this is because it does not recognise the Bravia TV?

Yes i have tried the Function button on the BDV E370 but still no sound.

I am thinking perhaps there is something wrong with the HDMI ARC port on the TV?

I will try one of the other HDMI ports on the TV perhaps with a Digital Optical connection also?

Many thanks again.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Anonymous — Mon, 20 Jan 2014 10:48:38 GMT

If ARC absolutely does not work (even though it should) - you can add an optical cable in conjunction with a HDMI cable. Just tell the TV to output optically, and double check any settings on the bluray player itself.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Jonjune — Mon, 20 Jan 2014 20:20:21 GMT

Thank you very much indeed for your input and expertise. I regret that the ARC does not work so I will try another HDMI port together with an optical cable and use the Function button to switch to TV.

If that doesn't work I truly give up and probably have to accept the the system is faulty.

Your advice is very much appreciated.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Anonymous — Mon, 20 Jan 2014 20:27:22 GMT

Thats ok. Good luck

If it doesnt work, in my opinion, its unlikely to be faulty - I think your missing a step somewhere, which is hard to determine via this site. So my advice would be to contact Sony Support for them to talk/walk you though it. If that makes any sense.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Jonjune — Tue, 21 Jan 2014 17:22:43 GMT

Many thanks again for your reply. I did contact Sony Support before posting here, and she took me through many setting without success. We did establish that software could do with updating but I doubt that this is the route of the problem.

I have now tried the optical cable with a different HDMI port again without success. I will now try the BDV E370 with a different TV which supports ARC. If this works I know that the Bravia TV is faulty.

Many thanks again your expertise easily surpasses that of Sony support.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Anonymous — Tue, 21 Jan 2014 18:16:13 GMT

No problems.

Please post back on how you get on (or dont get on)

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Jonjune — Sun, 26 Jan 2014 13:02:45 GMT

Hello again,
I did try with another ARC compatible TV, and although the audio system was recognised still there was no sound. I went back to Sony but just got a standard reply which told me nothing new.

Next I will take the BDV E370 back to the dealer who says he will test it for me, and I will post again with the outcome.

Many thanks for your interest.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Hamills_home — Sat, 10 Jan 2015 14:21:59 GMT

Hi,

Not sure whether you have managed to resolve this problem however we experienced the same problem with the ARC option no longer being available.. We were starting to think there was a problem with the system but as a last option we upgraded the software which to our surprise worked. Hope this helps to resolve your problem too. Good Luck.

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

DunkForVictory — Sat, 31 Oct 2015 18:46:30 GMT

Folks - just experienced the same problem. Out of the blue completely lost TV sound and radio - DVD / audio seemed to continue to work. I'm nowhere near technically minded on these things but saw the comments regards updating the software - i hadn't set anything special up since purchase so reverted back to factory settings just in case, connected up, downloaded, and as if by magic, we're up and running again. All seems to be working again. Thanks for the postings... really useful and helped me out. Hope this confirms a possible solution for other similar users...

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

christletonhouse — Sat, 28 Nov 2015 17:48:32 GMT

How do you reset to factory and download ?

Many thanks

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Anonymous — Sat, 28 Nov 2015 18:55:38 GMT

@christletonhouse

Hi there

For which model device are you referring to?

Cheers

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

christletonhouse — Sun, 29 Nov 2015 13:51:25 GMT

BDV E370 Will not play Tv audio Bravia 37KDLEX503

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Anonymous — Sun, 29 Nov 2015 17:59:03 GMT

Hi there

BDV-E370: Manual is HERE

- Network update: page 52

- Factory Reset: page

KDL-32EX503

- Update Firmware: HERE

- Factory Reset: HERE

If you still have problems, you need to start typing more information. Things such as how everything is connected, any relevant settings, anything you have changed. Does it play other things.

Cheers

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

christletonhouse — Sun, 29 Nov 2015 18:02:43 GMT

It just stopped after 5 years. No sound from the TV but if you play a BluRay its comes out just fine?? tried changing the HDMI but no differance

Many thanks

Re: BDV E370 Will not play Tv audio Bravia 37KDLEX503

Chris.m4 — Sun, 16 Sep 2018 07:56:32 GMT

Hi I have the same issue, I have had this system connected to the same tv for over 2 years, no issues, but now the speakers only work when playing a dvd, I have unplugged all connection cables except the antenna and no sound from the radio function, the radio searches for signals and finds them easily, but no sound, no sound from tv either, I use hdmi and optical for tv, but all have been unplugged and the radio does not produce sound, but only sound only plays when playing a disk, please advise

thanks