android TV KD-55XE8577 Green line on the screen

[Roko10]

Hello,

I have Sony KD-55XE8577 with the latest updates. Here is my problem.

This green line is most visible on red color. The TV is still in warranty. What should i do? Is there any solution without having to visit the sony service ?

[LightFoot]

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@Roko10 wrote:

Hello,

I have Sony KD-55XE8577 with the latest updates. Here is my problem.This green line is most visible on red color. The TV is still in warranty. What should i do? Is there any solution without having to visit the sony service ?

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Hi @Roko10   I suspect it will turn out to be a hardware problem which would mean a dreaded repair. To rule out a software issue have you tried a factory reset?

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xe8577/artic...

[Roko10]

Hi @LightFoot  Thanks for your reply,

i am doing the factory reset right now. Do you think that i can get product replacement if it is hardware problem?