Google Cast

[ChrisJamesButSonyForum]

Hi,

4 weeks ago the Google Cast icon stopped showing on my mobile apps, which meant I couldn't cast to the TV. 

We realised this was due to an issue with the TV, which only a factory reset would fix. 

The factory reset fixed the issue for about 1 week, but now it's back. 

What's causing the issue, and how do we fix it?

[IamNic]

Hello @ChrisJamesButSonyForum,

normally you can delete the cache of the Google Cast app on its won in your app settings.

- Nic

[ChrisJamesButSonyForum]

Thanks for trying @IamNic, but that didn't help either. 

I've been on the Chromecast built-in TV app and cleared cache, cleared data, disabled & enabled, and it's still not worked. 

I've also uninstalled updates on the Chomecast built-in TV app and reset the TV, but that didn't work either.

Then I tried force stopping the Chromecast built-in TV app, and it's still broken. 

Finally I did another factory reset but that didn't even fix the problem this time.

What is left to try?