KD55 XE9005 Several issues since upgrade to 6.6545 -No ethernet connectivity, bad reception quality

[Chattermark]

Note: Additions added in an editing step are set in blue italics.

Last week, our TV prompted us to allow a firmware upgrade to 6.6545.0255EU. Bad move.

a) Since then, the reception quality via DVB-C has degraded to inacceptability on several, but not all programs. At the same time, it is hardly possible to select a different signal source, it looks like the CPU is occupied completely by attempting to correct the image. If there is a longer still image scene in the program, the image improves but breaks at the next content change

b) The hitherto flawless Ethernet connection (via LAN) is not possible any longer - A static IP address that I enter is not stored, instead, the TV attempts (and obviously memorizes) a different one all the time (programmed: 192.168.1.128 - the connectivity check - that fails then - says it looks at 192.168.1.49. Not surprising that one fails since it is used by a different network client. Several attempts to store a different static IP failed too. Same for DHCP.

I can choose here from several gateways - from 100 to 250 Mb/s. None works.
During the initial setup after the update I clicked off the privacy-touching entries - is this behaviour the fine now?

What do you folks recommend? I am in the lucky position that we can receive TV also via satellite - and that works flawless. But then, every minute or so, a banner appears telling us that there is not Ethernet connectivity.

Not what Sony was once famous for, Mr. Morita, Sony's founder, rotates in his tomb, I guess.

Thanks in advance for any helpful advice.

Cheers from the shores of the Baltic Ocean!

[Mick_D]

Hi @Chattermark

Have you been in touch with Sony Support about this? They could be you best option for getting it fixed.

Cheers

Mick

[Chattermark]

Hi Mick, not yet.

[Chattermark]

Me again. The reception quality seems to be a problem on the source side (cable provider), a further scan did not bring any progress. As I got a new DVR yesterday hanging on the same DVB-C cable, I cound find out that that device shows the same channels as compromised. 

But apart from that,  the ethernet network connectivity problem persists: I can get to the point where I can enter an individual, fixed IP - but can't close that window after entering the device IP. No error message, nothing.

Cheers,

U.

[rooobb]

May you record what you are doing? it should need at least 3 more forms to manually set up the network ... And what happens if you leave it as standard DHCP configuration?

[rooobb]

BTW if you do not accept the google privacy clause you won't connect to internet. ever.

[Chattermark]

That's what I remember from the first setup 2 years ago - and it was absolutely easy. Now, if I get there at all in multiple tries, using DHCP, the TV connects shortly to the net, then disconnects after a second again. Same via WiFi. Reproducible.
But the solution seems to be in your second reply - let's head over there.

Thanks anyway for taking the time to reply!

Cheers,

U.

[Chattermark]

That's what I suspected from the beginning when the sh.. hit the fan...
I tried already to find a menu entry that brings me back to that initial set of questions but did not find any so far. Re-installation of the firmware via USB-stick, or how do I get there? Thanks again for your help!

[rooobb]

Reset to factory in the setting->memory menu

[Chattermark]

OK. Thanks for that. Probably not a bad idea to save the program settings before, right? And can I save and restore the entire configuration (peripherals, audio routing etc.), or does that overwrite the Google policy setting too when restoring, if possible at all?