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Sony Account Updates

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charliet101
Explorer

Sony Account Updates

Over the past few days I have received 3 emails from no-reply@eu.sony.com advising me that my personal information has been changed in My Sony Account. I have not been into my account at these times and certainly have not updated any details in my account.

 

I contacted Sony Customer Support via the website. They have advised my that they are "aware" of the problem and they have escalated the issue to "second level support" which is, I guess, where the issue currently sits.

 

Has anyone else experienced this problem of spurious emails implying updates which you haven't made or I'm I the only one?

 

Thanks in advance.

Charlie 

2 REPLIES 2
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charliet101
Explorer

Sony customer support have advised me that a number of people are affected by this "known issue".

 

Charlie

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jumpsuit
Expert

Thanks for the update charliet101 :wink: