Help! Can’t watch Live TV on ITV Hub or BBC Iplayer

[Chloejadem]

Hi there, 

I am looking for some help - I have purchased  the Sony Bravia KDL40WE663 40” Smart TV, which has ITV hub and BBC Player, however there is no option to watch ‘Live TV’ on any of these apps? It will only allow me to watch catch up programmes. We don’t have Ariel or cable so want to watch Live TV through these apps only.

The TV says the apps are up to date but I want to know if it is possible? A friend has a Samsung TV and is able to watch Live TV via the app. 

Any help would be appreciated. 

Thanks!

[Sean_Mc]

Hi Chloe,

Welcome to the Sony Community.

I'm looking into this and will update the thread when I have an answer.

Best wishes,

Sean 

[The_Black_Rose]

Hi Chloejadem ,

It's not possible to watch TV without an aerial I'm afraid.

Cheers,
The_Black_Rose

[KimT2462]

You don't need an aerial, I can watch BBC but unable to watch ITV live?

[KimT2462]

Hi,  

I'm having the same problem - unable to watch ITV live but can on BBC.

Regards

[Joe_Dohn]

BBCiPlayer doesn't need an aerial to function, but other apps do. Check out this article.

[MarkCalnan]

ITVHub tech support confirmed that it is not possible to watch live ITV on ITVHub with Sony TV. I'm trying to watch Six Nations live on my Bravia 4K, but can't. I can watch BBC iPlayer games live.

This must be a Sony issue to resolve with ITVHub as other manufacturers work.

[RobbieGH]

Hi all.

Sony has this been resolved?

Makes no sense that it does not work on a Sony Bravia TV.

Please advise.

[HannahEd01]

Hi RobbieGH , what's the model number that you own? Do you have the same issue?

[mnates]

Same problem for me  - the preloaded ITV Hub app does not play live programs