HELP PLEASE!! Sony Vaio VGN-C1S

[Hottee]

Hi guys
VERY new to this - first posting. Hubby bought me the above for Christmas. Everything going ok[ish] - just occasional non-starts, i.e. lighting up but no screen, but I thought, hey I can live with it. Now this morning turned it on, same problem. Took out battery, started from AC adaptor, replaced battery etc etc. Now all I get is the Vaio start-up screen which then goes to "A disk read error occurred. Press Ctrl+Alt+Del to restart". Followed that prompt and NOTHING! Cannot get past that.
Many thanks for your assistance.

[Hottee]

Hi guys, me again"
Well it's taken me up till now - some 12 hours after the problem occurred - to remain "stable". The notebook must have rebooted itself a dozzen times or more, with blue screens, serious error repoorts, re-boots etc etc. Eventually got started, using various power options, i.e. battery only, battery and AC adaptor combinations and stayed on long enough to have time to load loaded MS Word , installing recommended software, including Norton, which failed to install 2 fixes, though these eventually were successful. Have installed all the updates that were "thrown" at me. Stopped briefly for lunch and [foolishly] tutrned off. Ages to get it started again and I've had it plugged in since. Battery reached about 97% so unplugged AC and when battery ran down to about 35% plugged AC adaptor again. Sorry this all a bit long-winded. Anyway, I just KNOW that when I come to turn it on again tomorow [can't leave it plugged in all night - it's hot as it is!], that something isn't going to be right [female intuition!!]. So....... what I want to know is: a contact number for reporting fault/exchanging for a new Vaio of Sony Style [from where it was purchased on-line].in the event that my hunch is right. Phew - that's it.
Many thanks to anyone who can help.

[Blencogo]

Hi Hottee - you have had a busy day!

Something is obviously wrong with your Vaio or its software. Needless to say, this should not happen and you should not have to do all this.

Telephone Sony Style on 0207 365 2947 and ask for a replacement.

[Hottee]

Thank you so very much Blencogo, I'm extremely grateful for that and, indeed, all your earlier help. Hopefully, I'll be back, but all being well it'll be in the Fun Room!
Kindest regards

[kee-lo_]

Good luck getting a replacement.

[Hottee]

Good luck getting a replacement.

Oh dear - that sounds ominous! I phoned Sony yesterday and someone has just been to collect it. It does sound as if they are going to repair it rather than replace it. The chap who picked it up said he's been to collect a laptop from the same customer FIVE times! We'll see.