VPCEB3E1E/PI

[nicky143]

just bought a vpceb3e1e/pi, no sound, can hear sounds via headphones but not without. ive troubleshooted all said it's working, please help.

[rich912]

Hi Nicky,

Are you using USB headphones or standard 3.5mm jack? If the former then make sure that you have Speakers/HP set as the default device for the inbuilt speakers to work. Device Manager > Sounds > Playback tab.

If this is already set as the default device, and you are using standard 3.5mm jack headphones, try plugging in and unplugging them rapidly a number of times. I suggest this as there may be a sticking component within the socket that is muting the internal speakers and this action may possibly free it up.

If this fails to work then either take your notebook back to the supplier or contact support.

Rich

[nicky143]

I am using the 3.5 jack, i tried taking it in and out and nothing, contacted support and it has to go in for repair, not good for a new laptop 😞