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Solution for Netflix not working

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profile.country.GR.title
MiCal1967
Contributor

Solution for Netflix not working

For those who paid Euro 7.99 and need to watch their movies :slight_smile:

 

Open ES file Explorer

Go to / Device

Go to System (Open folder)

Go to app (open folder)

Find netflix-ninja-release.apk

Select to execute

Select Install

 

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and installation will start.

Then everything will work again.

1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

Hello all

 

As you may be aware, there was some issues yesterday with Netflux after the firmware update.  See official article HERE. There are two issues at hand:

  • Netflix failing to load up
  • People with BT HomeHub 5 (maybe other versions too)

 

Netflix not loading

For many, Netflix was fine, however for others it failed to even load up.  This should have 'auto-recovered' itself sometime last night.  If it hasnt, can you please try the following:

  1. Turn the TV off and back on again
  2. Press the [HOME] button on the remote control and goto Settings > Apps
  3. Find and select 'Netflix' under the Running Apps section
  4. In the menu at the side, select 'Force Stop' then 'Ok'
  5. Select 'Clear Data' then 'Ok'
  6. Select 'Clear Cache' then 'Ok'
  7. Go back to the Home screen again by pressing the [HOME] button on the remote control.
  8. Turn TV off and on again
  9. Load up Netflix

 

BT HomeHub

For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings.  See support article HERE

 

Cheers

View solution in original post

32 REPLIES 32
Anonymous
Not applicable

Hi MiCal1967

 

Thanks for posting this, but it seems that Sony may have fixed the issue on their end.  Its now working on my TV, but i saw reports elsewhere that it was working around the time you posted this :wink:  

 

Cheers

profile.country.GR.title
MiCal1967
Contributor

@Anonymous

 

Hi Quinnicus

 

Yes I thought that too. Could be a ramdom event. Anyway I posted this. Might help someone.

 

Thanks

Anonymous
Not applicable

Hello all

 

As you may be aware, there was some issues yesterday with Netflux after the firmware update.  See official article HERE. There are two issues at hand:

  • Netflix failing to load up
  • People with BT HomeHub 5 (maybe other versions too)

 

Netflix not loading

For many, Netflix was fine, however for others it failed to even load up.  This should have 'auto-recovered' itself sometime last night.  If it hasnt, can you please try the following:

  1. Turn the TV off and back on again
  2. Press the [HOME] button on the remote control and goto Settings > Apps
  3. Find and select 'Netflix' under the Running Apps section
  4. In the menu at the side, select 'Force Stop' then 'Ok'
  5. Select 'Clear Data' then 'Ok'
  6. Select 'Clear Cache' then 'Ok'
  7. Go back to the Home screen again by pressing the [HOME] button on the remote control.
  8. Turn TV off and on again
  9. Load up Netflix

 

BT HomeHub

For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings.  See support article HERE

 

Cheers

heathffields
Explorer

Tried the solution, it didn't work for me. I am loosing faith with Sony, their android smart is too dumb for most people.

Anonymous
Not applicable

Hi heathfields

 

What is your exact issue with Netflix?  And what have you tried?

 

Cheers

heathffields
Explorer

Hi,
Netflix won't load, I get Error Codeui-800-3, the more details screen confirms the Internet is connected, the network check shows Netflix server 1 is ok,server two and three give error code nw-2-5. I have rebooted the TV a dozen times, tried the fixes on the forum no good. Netflix works fine through my Xbox, I am annoyed and perplexed. Has anyone got a fix for this ?.
P.S all was fine before the update.
Anonymous
Not applicable

Can you please reply back with the following:

  • Model of tv
  • What country you are located in
  • Your ISP
  • Your Router brand and model?

 

Also, can you please try rebooting your router too (whilst keeping the tv switched off)

 

Cheers

heathffields
Explorer

Hi Quinnicus,
Located in U.K, BT home hub 3, on BTinfinity. I have just rebooted tv and reset router, now getting spinning circle.
Anonymous
Not applicable

Ok, so your baxk to that main issue now, can you try clearing cache etc as mentioned above. Also, check the parental permissions on your bt account too.