Network locked

[SieghartI]

What should sim lock in service menu look like if phone is sim locked?

[Alias887]

Calls doesnt come in and they dont go out i cant even check airtime 

[Jonas]

Hi @Alias887, sorry to hear about this.

Do I understand correctly that you are not able to place or receive calls in your Xperia XA1? If that is correct, are you connected to the mobile network at all, if you check in the status bar?

If you aren't, try removing the SIM card and inserting it again in your device. You can also try with a different SIM card if you can borrow one from a friend, colleague or family member.

Let me know how it goes!

[Loveyouall]

My cell can't ring when somesom calls me 

[Adaora]

HELLO,

I have the same problem,  but I called the net work I bought the phone from and they stated my phone is not locked to their network,  they stated it is manufacturer locked,  for which I don't understand because it was unlocked even when it was new. My phone is an Xperia z5, I even input my imei number on their website phone unlock form it states that it is not locked to their network. How can I unlock my phone so another network sim can be used?

Thank you

[Uliwooly]

@Adaora

where did you bought the phone? (country) 

Which carrier/network told you that it is locked by Sony?

[Adaora]

I bought it in the UK,  I am with EE,  and not only was I told by the company I tested there assertions on their website. I put in my Imei and it stated that it wasn't locked to their network.

[Astagfirullah83]

Network cross, MMI code problem.

[Uliwooly]

@Adaora

you will have to take it back to EE

[Ariana2991]

Hi i bought a un locked xa1 xperia when i received and put my Sim i found a pin sin to acces red request so i put mi pin sim and nothing hapened on the screen i read 9 attempts left. i call my provider they change my pim and try again and nothing hapened 8 attempts left so in this situation now i am 0 attemp left. what i coul do to reset attemps. i conctac the seller and he say sorry sony sen to me a lot of locked xa1 xperia and did no notice so i purchase one of these. the big problem is i am in Venezuela and is to expensive send the phone to USA. could you pleae help me. thanks

[SieghartI]

If you bought the phone on Amazon then you should email or call Amazon support to send the phone back to seller and get your money back.