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Xperia XZ stuck with power off message but will lock and unlock Screen?

dannwright96
Visitor

Xperia XZ stuck with power off message but will lock and unlock Screen?

I tried to turn off my XZ and it is now stuck on the power off message but will not turn off. I can still unlock and lock the screen with my finger print but that's it. Can anyone help?

1 REPLY 1
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MarlonUk1
Expert

how about when you long press the power button? can you do a restart?