XZ2 Compact camera issue

[Lil_Nolik]

After updatin to Anroid 10, my camera is always getting crashed. When I`m trying to open camera, there is an error "Error. Unknown error". After rebooting my phone, camera starts workin, but only i open some program and getting back, camera stops working again!

[Qatrium]

Hello @Lil_Nolik 

Try clearing the cached data of your camera app: long-tap on Camera app icon -> App info -> Storage & cache -> Clear storage -> restart your phone and check if the issue remains.

This will not delete any of your media, but it will reset your camera settings.

[Lil_Nolik]

I`ve tried that, vut doesn`t work. Even software repair with Sony PC Companion didn`t help that.

[Qatrium]

@Lil_Nolik 

Did you restore your apps after performing the software repair?

If yes, try testing if the same issue occurs in safe mode: long-press the power button then long-tap the restart option. This will restart your phone into the safe mode where all third-party apps will be disabled.

To exit safe mode, simply restart your phone again.

[Lil_Nolik]

Nope, same thing. I think that's software problem, because even after changing motherboard, it didn't work with Android 10 update

[Toasty]

Same Issue since 2 years.
After system-format it comes always back.
And Sony doesn't help their customers.

I can tell all of you, don't buy Sony-Products - U will get ignored by Sony if U have a problem, and U will have a problem...

[HannahEd01]

Hi Toasty, try the steps below first: 

https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00232845