MY XPERIA Z3 TOUCHSCREEN DOESN'T WORKS

[yolokidzz]

MY XPERIA Z3 TOUCHSCREEN DOESN'T WORKS.EVEN THOUGH I FORCE RESTARTED THE PHONE IT'S STILL THE SAME.I JUST BOUGHT IT LAST WEEK.HLP ME PLS.

[Qatrium]

Try PC Companion Phone repair. If it doesn't help, I'd suggest sending it to your nearest customer service center, still in warranty and can get it replaced easily.

[_alexdon_ · Accepted solution]

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@Quester wrote:

Try PC Companion Phone repair. If it doesn't help, I'd suggest sending it to your nearest customer service center, still in warranty and can get it replaced easily.

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Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[yolokidzz]

IT REALLY WORKS!! thanks all