Xperia Z3 Compact reboots when receiving call

[NielsV1]

Hi there dear people,

I'm from the netherlands and english is not my native language so my apologies for any spelling mistakes.

Feel free to

My mother is using a brand new Xperia Z3 compact up-to-date and all is well exept for the fact that the phone reboots itself after trying to answer a call. I've seen one topic about this problem without any solution.

I've turned it back to factory settings twice now. And tried the on/off button with volumebutton up, resulting in 3 vibrations and turned it on. This is suppose to reset the cache or something?

Please give me some tips or the solution.

The last thing that needs to be done for now is maybe a new sim-card. Other than that, help and suggestions are welcome.

Thank you very much in advance.

Niels

[NielsV1]

No problems after a few tries but the third try today I got a connection and after 4 seconds the phone went dead.

So yeah, I'll tell her to get a new nano sim card and I'll keep you guys posted.

Thanks for all the answers thus far.

[Uliwooly]

keep us updated

[Bugvey]

Hey, NielsV, did you try a new Nano SIM in the phone to see if that's fixed your issue?

I'm having the same problem and if it works for you I might just get a new Nano SIM for mine tomorrow, thanks.

[NielsV1]

Yes this did the trick. Thank you.

Edit 14 november: She claims it still occurs, but I'm skeptical. I'll see what it does this week and will report back when and if it occurs.

[John-BR]

Great! Glad that helped! :smileysmileythumbsup::smileyhappy:

[NielsV1]

Well, it really does seems like it works fine now.