Consumer Rights Act 2015

[Anonymous]

The new UK Consumer Rights Act 2015 covers all purchases made on or after 1 October 2015. 

I have attached the full legislation (in PDF) to the bottom of this post.

According to Which: HERE

The act replaces three big pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.

The Consumer Rights Act introduces:

• 30 days to get a refund  For the first time a specific timeframe has been created in which you can reject a faulty item and get a full refund - now 30 days
• A 'tiered' remedy system  In place for faulty goods, digital content and services, this means your rights to a refund are now more clearly set out. Whether you're entitled to a refund depends on how long you've owned the product.
• Failed repairs  After one failed attempt by the retailer to repair or replace a faulty item, you're entitled to ask for a refund or price reduction. 
• A second repair or replacement  If you don't want a refund or price reduction, you have the right to request another repair or replacement at no cost to you.
• Deductions from refunds No deduction can be made from a refund in the first six months after purchase. The only exception to this is motor vehicles, where a reasonable reduction may be made for the use you’ve had of the vehicle.
• Digital content rights  This new law gives consumers rights in relation to online digital content that is paid for, digital content supplied free with other paid for items and digital content supplied on a physical medium, such as a DVD.
• Unfair terms in consumer contracts  It will now be easier for consumers to challenge hidden fees and charges.  Now the key terms of a contract, including price, may be assessed for fairness unless they’re both prominent and transparent.  
• Pre-contract information The Consumer Rights Act states that if a retailer provides pre-contract information in relation to a service and the consumer takes this information into account, the service must comply with that information.

Some useful links:

Which: HERE

Out-Law: HERE

Citizens Advice: HERE

MoneySavingExpert: HERE

BBC: HERE

[MK_Slinky]

Thanks for posting this @Anonymous

I read this myself recently on the Which website. Having it here on the forum might come in handy.

It's interesing to note the inclusion of 'Digital Content', very useful.