Xperia 1 and Xperia 5 Fingerprint Problems

[MarlonUk1]

Hello

I currently have Xperia 5, I was just wondering if any of yous still have problems with the Fingerprint sensor.

the FPS was working flawlessly before the update to android 10. then the Jan security patch completely broke it. as with latest security update it become more manageable, able to get the phone unlocked 3 out 5 times in one try...

[CosmicTomato]

you can give the software repair a try.

[paultrickett]

Just purchased a Xperia 5  Sept 2020 and wishing i hadn't my previous Sony finger print sensor work perfectly, the Xperia 5  if it works twice in a row its a miracle even with a clean finger and clean sensor, it does appear many owners are suffering the same concern, very disappointed.

[CosmicTomato]

Try registering the same finger twice, to increase the recognition rate.

[DarrenH68]

Hi
Thanks for the response but I have already tried that and unfortunately I
doesn't make any difference at all.

Cheers

Regards
Darren

[CosmicTomato]

If you have a copy of your stuff on the phone, you could try to factory reset the device, to rule out that it could be the phone's operating system performance.

[paultrickett]

Have carried out resets as suggested by Sony with no improvement, it does appear to be a design fault,if I wash my hands and clean the sensor it will work a couple of times then just stops working despite still having clean hands. I'm afraid it will be my last Sony phone despite owning them for the last ten years.

[Strampke]

See if you experience this:

FP is unreliable when openiing the device

FP is very reliable when opening apps that require FP

[CosmicTomato]

If the software resets don't help fix this, it could be caused by a hardware fault.

[Strampke]

Tbh, I gave up and don't even try to use FP anymore.

[CosmicTomato]

@Strampke does it make a difference for you, if it's an app unlock or the screen unlocking?