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Xperia 5 II Software Repair failed & No sound during calls

profile.country.GB.title
Jatin22
Explorer

Xperia 5 II Software Repair failed & No sound during calls

Hi there,

I've been having issues with the phone for over a week now. Google chrome video playback was laggy, then few apps weren't useable anymore. Other apps kept crashing including camera app, Bluetooth stopped working and most importantly, I cannot call, I cannot hear the other person and they cant hear me. My phone is useless right now.

 

I've also tried safe mode and factory resets many times but nothing has worked to fix these issues. 

 

Then I tried software repair on Xperia Companion with normal option and my device cannot be detected but it failed multiple times.

 

Please help.

 

Regards

 

Jatin sony repair failed 2.jpg

2 REPLIES 2
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Strampke
Expert

2 options

- factory reset from the settings menu

or

- tap 'device isn't recognized or is a smartwatch'

profile.country.GB.title
Jatin22
Explorer

Hi there, thanks for your reply,

 

I've tried both options many times but it has failed.

 

Regards

Jatin