BBC i player not compatible with TV

[49ersdiamonds]

I have a Bravia 4K GB ATV3 and BBC I player wouldnt download onto the TV, it said it was not compatible and the TV would say it’s not connected to WiFi but it was. An hour later I can’t even find iplayer in the App Store to download it, any ideas anyone would be greatly appreciated 

[royabrown2]

hi @49ersdiamonds 

While 4K GB ATV is a recognisable description of a range of Sony Bravia TVs:-

https://browser.geekbench.com/v4/cpu/compare/15598136?baseline=15621142

https://www.trustedreviews.com/news/sonys-leaving-a-load-of-high-end-bravia-tvs-in-the-dust-3962970

it doesn’t tell us which TV it is exactly, to check against the BBC’s list of compatible Sony TVs:-

https://www.bbc.co.uk/iplayer/help/questions/supported-devices/sony#2018

(2018 shown, but all model years are available there)

So can you find your Sony TV model number of the form that starts with KD-, see if you can find it in that BBC list or not, and report back here?

[49ersdiamonds]

Hi I believe we have the KD-55XF90xx we did have BBC iplayer playing yesterday  but it had started to get very glitchy so I read somewhere you should delete it and reload it and now can’t even find it to reload it 

[royabrown2]

@49ersdiamonds 

I wouldn’t have recommended deleting the app, though I might have recommended deleting its cache.

But go into YouView (which might now be under Live & Catchup TV, though I think your 2018 TV precedes this change) and it may very well come back.

[49ersdiamonds]

Sadly nothing there once I searched for YouView or Live & Catchup TV, I can see it again when I search for it, but still says not compatible with the TV!

[LightFoot · Accepted solution]

Hi @49ersdiamonds 

As the BBC iPlayer is part of the base operating system are you running the latest software?

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xf90xx_x90xxf-series/kd-55xf9005/software...