kd-43xd8305 usb read only

[ZeroCool7545]

When I connect a usb stick on my tv its read only and I cant write or delete any files.How can I fix it?

Are there any settings to change, is this read only thing normal or it is a bug?

[Owen_G]

Hi there,

We've escalated this issue to our Support team, and we'll be back in touch with an update for you as soon as possible.

Thanks,

Owen

[Kuschelmonschter]

We've escalated this issue to our Support team, and we'll be back in touch with an update for you as soon as possible.

You know nothing about your own products, do you?

The problem has been known for quite some time, see bug #14 in my bug tracker.

[jumpsuit]

@Kuschelmonschter We can all see you get vexed at times   but

any chance you could cut down a bit on the rudeness?

They have escalated this for the member and are trying to help. 

They are website admin staff and not Sony electronics specialists.

Cheers

[Kuschelmonschter]

They are website admin staff and not Sony electronics specialists.

So they should write a meaningful answer when they have one. I don't come here to read those standard support phrases like "thanks for contacting us, we are looking into the issue...". I should probably do a search and check how often you guys actually came back with a meaningful answer.

[jumpsuit]

Does being rude really help?

Also can you clarify who or what you mean by "you guys?"

Many thanks

[kinggo01]

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@jumpsuit wrote:

Does being rude really help?

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No. But so does not generic answer without actual answer.

This is the first thing I noticed after MM  in february. I even created a thread about it https://community.sony.hr/t5/android-tv/writing-on-usb-disks-impossible-on-marshmallow/m-p/2297578#M...

And then....

@Quinnicus wrote:

Hi All

I have reported this issue to Sony.

If you have other information that would help Sony diagnose the problem, please post back.  However from what I gather, you guys are saying that there is no way to grant write permissions to attached USB drives??

Cheers

 so nine months later, with more than one update this hasn't been solved. It's even on the bug list on this same forum https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2300665#M17009  And what's worse, it is also broken in Nougat so when we finally receive it, it will still be broken and then what? Will you still be surprised if someone is rude or jumpy because the answer is always same ol' generic "I/we will escalate......" and then nothing gets fixed?

[IamNic]

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Kuschelmonschter schrieb: "thanks for contacting us, we are looking into the issue...". 

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This means they escalated the post, meaning it gets forwarded to the right department.

It is the standard procedure if no one of us knows the answer.

- Nic

[hvalentim]

Forwarding problems "to the right department" is of little use if no solution comes out of it. 

And USB mass storage issues is something people have been complaining for a long time now.

The same situation (revert to Read Only) also happens intermittently when you try to extend internal....

Would you be so kind has to try to "escalate" that one out for us once more? 

Thanks.

[jumpsuit]

@kinggo01 I'm glad someone else agrees rudeness doesn't help.

Just in case any members haven't read the Community Guidelines, the first rule is:

"Be a nice person.  Show courtesy and respect to everyone."

I understand people may become annoyed or upset, but problems with elctrical items

are certainly not the fault of anyone on this forum, including the website admin team

I hope they aren't too offended to further escalate any problems 😞