Screen goes blank but audio plays when streaming Netflix and sometimes youtube

[deaconj999]

Randomly sometimes Netlfix loads and shows content, however when played blank screen loads but with background audio playing of whatever was selected.

Amazon app seems to do the same but google play doesn't seem to.

Reboot corrects. 

Any ideas please?

[Pascale_F]

Hi deaconj999, and welcome to the community.

It's best to perform a factory reset on your TV. You can find detailed instructions on how to do this here.

Let us know how you get on. 

Thanks, 

Pascale_F