SONY BRAVIA KDL-40EX653

[saranamjoo]

Why am I unable to accesses YouTube on my TV?

[Anonymous]

Hi there,

I'll check into this for you you and get back to you.

Welcome to our forums.

Best wishes,

M

[Drewde]

Hi,

Can you please give us a bit more info on the problem. Was it working before? Do you see any errors?

Thanks,

Drew

[saranamjoo]

Hello
Yes it was working before but after we upgraded the TV it didn't work anymore. The massage that the TV gives is that it's not responding.

Sent from my iPhone

[Drewde]

Are you able to perform a factory reset to see if that fixes the issue?

Thanks,

Drew

[saranamjoo]

Hello
Not really are you able to tell me how to do it?
Thanks

Sent from my iPhone