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Had this problem as well, trying to claim through the TV app never worked, but worked fine on computer browser or mobile app
Hi guys
So i was having this exact same issue with my bravia, but last night i tried to redeem the two free movies and realised the movies i was picking all though within the list provided with the offer lol were not available im 4k, hence why not working as free, but as soon as i picked spiderman homecoming and hotel transylvania 2 which both were available in 4k the tv auto picked up the offer and balance owed was 0.00, also before i selected the offer i went on my Google account on my phone to ensure i had a up to date bank card etc and worked straight away. So its possible this offer was working all the time for me but due to not picking movies available in 4k it wasn't picking it up loool