Sound not working on Sonia Bravia TV

[Bruneau53]

Hi,

I have a Sony 55" KD55AF9BU tv which is 13 months old and just out of it's year's warranty. Whilst watching tv yesterday the sound went. There is no software update and I have tried the Sony troubleshooting page , done what they suggested and no joy. Any ideas? I can't find a tel N0 for Sony to speak to them. Can anyone help?

[Marino.Manolo]

Have you tried also to reboot Android TV keeping pressed Power OFF on remote?

[jumpsuit]

Hi @Bruneau53  and welcome to the Community

If a reset doesn't help then Here is the phone number

for Sony Support (although they're not open until Monday.)