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Soundbar

profile.country.GB.title
DaveG_
Explorer
Explorer
November 2017
November 2017

Soundbar

I've got a sonysound bar ct-290 connected to a sony smart tv after about 10 mins its keeps disconnecting and says on the tc screen commuication failure any help please 

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profile.country.GB.title
Owen_G
Member
Member
November 2017
November 2017

Hi Dave. Sorry to hear you're having trouble. We're looking into this issue for you now, and we'll  be back in touch as soon as possible.

Thanks,


Owen

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profile.country.GB.title
DaveG_
Explorer
Explorer
November 2017
November 2017

The tv is a sony KD49XE9005

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profile.country.GB.title
Owen_G
Member
Member
November 2017
November 2017

Hi again Dave,

 

Our Support Team has suggested this is probably an issue with the cable being used. If it’s not well shielded it can cause these kind of problems. Could you please try connecting again using a high quality cable, and then let us know how you get on?

Thanks,

 

Owen

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