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sony xperia e3 zero attempts hard lock

SOLVED
Naw
Visitor

sony xperia e3 zero attempts hard lock

Is there any solution to unlock my sim lock phone? I contact already my network provider but they said its already zero attempts to enter the correct pin so they cant do anything anymore. I will go back to my country soon thats why I want it to sim unlock so that i can use it in my country. Please help me.thanks

[0] Network 0
[x] Network subnet 0
[x] service provider 0
[x] corporate 0
[x] sim 0
1 ACCEPTED SOLUTION

Accepted Solutions
Jake-SonyXperia
Champion

Hi Naw,

I suggest you contact them and advise the following.

" I have entered my Network unlock code to many times, now I am unable to unlock my phone from the network carrier it is locked to. I need the handset to be reset so I can enter this code again to unlock it from the network." 

This should hopefully work, however you will also need to obtain a different code from the network carrier as it seems the one they supplied you original did not work, due to the fact that it is now locked.

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20 REPLIES 20
Phy
Legend
Legend

Contact your local Sony xperia support maybe they can reset the count
http://support.sonymobile.com/global-en/contactUs/
Naw
Visitor

I already ask them and bring my phone to the sony service center they said they cant do anything as well. So sad ;-(
profile.country.RO.title
_alexdon_
Expert

The service agents should be able to reset the counter for you and after that, you could insert or buy a new code from your network or so.

alexdon
Naw
Visitor

Who is the srrvicr agent? Is it sony service center?thanks
Hampus
Champion

Hi,

Yes, it's a technician at our service center. I can't say for sure if they are able to assist you since warranty and repairs may differ from market to market. This is something that you need to raise with your Local support.

Naw
Visitor

Thank you i will try
Naw
Visitor

Is pc companion repair will help this problem? That was their advice. Thanks
profile.country.RO.title
_alexdon_
Expert

No, it will not help. 

alexdon
Naw
Visitor

So sad still i cant find the solution for my phone problem ;-(