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Cruehead77
Explorer

CT790 arc problem

Hi all

I have had the above Soundbar for 15 months now plugged into a panny DX902. Recently the ARC won’t connect, the TV says check settings and connections on HDMI devices.

ive tried everything from resets to a new HDMI lead. Both tv and Soundbar are updated to the latest software. If anyone can shed some light on this I’d appreciate it

thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
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Sean_Mc
Moderator

Hi Cruehead77,

 

Welcome to the Sony Community. 

 

Have you tried connecting the Soundbar to another TV to see if you are still experiencing this issue?

 

It may also be worth contacting your TV manufacturer for further advice.

 

Let me know how you get on.

 

Best wishes,

 

Sean Mc

View solution in original post

2 REPLIES 2
profile.country.GB.title
Sean_Mc
Moderator

Hi Cruehead77,

 

Welcome to the Sony Community. 

 

Have you tried connecting the Soundbar to another TV to see if you are still experiencing this issue?

 

It may also be worth contacting your TV manufacturer for further advice.

 

Let me know how you get on.

 

Best wishes,

 

Sean Mc

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Cruehead77
Explorer

Very late reply!

 

I managed to sort it

thanks