- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
October 2019
October 2019
Cracked frame
Cracked frame in the area of the minijack and charging port.The smartphone has a warranty.What to do?Is it a factory marriage?
1 REPLY 1
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
October 2019
October 2019
Hi @wadim1, sorry to hear about this!
In this case I would suggest that you get in contact with your local support team, they should be able to arrange for the phone to be sent to an authorized service center to be examined and repaired. Regarding warranty and consumer laws, I would suggest that you discuss this with your local support team as well as these things varies depending on where you are located.
I hope that answered your question!