Sony companion

[Fran191]

Does not recognize my devices

I have tried all methods and nothing

Install the drivers and they do not work either

What else can I do to update my android ??

No reconoce mi dispositivos 

He intentado todos los métodos y nada 

Instale los driver y tampoco funcionan 

Que mas puedo hacer para actualizar mi android ??

[Uliwooly]

@Fran191 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Does your computer recognize your phone? 

[Fran191]

No

[Uliwooly]

@Fran191 

Does the phone charge? 

Have you tested different cables and usb ports?

[Fran191]

I have tried with two different cables and different ports and even to install the various ones and still do not recognize it

He probado con dos diferentes cables y diferentes puertos e incluso hasta instale los diversos y aún así no lo reconoce 

[Uliwooly]

@Fran191 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Could you test a different computer, to help narrow down the issue?

Also, does your phone charge ok with a wall charger and/or car charger?