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Hi boomball
I appreciate that your annoyed with the Netflix problems. Please bear in mind that im not a Sony employee and are in fact one of you guys - what im getting at is "dont shoot the messanger" 
Netflix, just like BBC iPlayer, has many different software versions - as each device can be slighly different. This could explain why it works on a Bluray player or PS3, but not some 2014 TVs.
In regards to the resolution of Netflix's previous issue, it was actually pure coincidence that it was resolved on the same day as the FW update. This is why there was a time delay between the update and Netflix working. So it was assumed that the FW update fixed the problem - I dont know exactly what fixed the problem by the way.
Cheers
This is an interesting one, I don't know really how the law stands. But I've seen similar feedback regarding 4oD issues on Now TV boxes. I understand that these services are provided by third parties, but if Sony or Sky or whoever are selling equipment to access these services, and there's an issue that prevents their device from working with them, then surely it's down to the hardware vendor to resolve it. And if it's an issue with the third party provider, surely the hardware vendor is much better placed and connected to troubleshoot a solution. I'm curious as to what consumer protections we have in cases like this. Luckily I may have time to Google it, given the lack of Netflix at home 
@teefy-uk - The way I see it, it would be under Contract Law
You buy a Sony TV with Netflix, your Contract is therefore with Sony. So if Netflix doesnt work, you compain to Sony. Sony therefore has a Contract with Netflix, who will complain to Netflix. Sony and Netflix will then work together to resolve the issue as Netflix would probably need expertise from Sony as well.
PS : Just guessing and calling it how I see it - and excluding other variables such as ISP issues
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