Recovery disk creation - problem (VAIO VGN CS11Z)

[Liamil]

Hello,

I've bought the computer two weeks ago, finally decided to buy dvds, and decided to make the restoration disks.

I used the VAIO Reinstallation center ("Vaio centre de réinstallation")and while the first dvd has no problem, the second always fail at 90% with the message : "PLease insert the disc again - detection failed".
I tried 3 times - 3 failures (the dvds were all blank, the computer was stable and no other software was running at the same time)

Hence my questions :
Is it a software problem?
where can i get these recovery disks?

Thanks in advance for your answers, and happy new year!

[Blencogo]

Hi Liamil and welcome to Club Vaio

I would contact Vaio Support here: -

http://support.vaio.sony.co.uk/contacts/contacts.asp?site=voe_en_GB_cons&cc=fr_FR

Explain the problem and ask them to forward you a set of discs.

[Liamil]

Thanks for the answer.

That's what I did, yesterday and I'm waiting for an answer...

[Thalamus.]

Hi Liamil,

could you let us know the case number please.?