You have to contact customer support, they can sort it for you.
http://support.vaio.sony.eu/computing/vaio/contacts/index.aspx?l=en_GB
You'll have to fill in your VAIO's serial number, then you get the phone number displayed.
Note: Wait till Monday, the escalation takes a while and the computer needs to stay on while they retrieve the answer code for you.
Message was edited by: stephanius
Message was edited by: stephanius
