KD-55XF9005 V8.0.0 V66520 kernel: 3.10.79
Since V6.6520 ( PKG6.6520.0252EUA ) software update we cannot connect TV to the internet. It connects to the LAN but without internet access.
WIRED was working perfectly and allowed software upgrade!
All devices in the rest of the house are functioning correctly
- network status, everything looks good and picking up DHCP correctly
connection methind: wired
cable connection: ok
Ip address setting: Auto
ip address: 192.168.8..205
subnet mask 255.255.255.0
default gateway: 192.168.8.123
primary dns: 81.139.57.100
secondry dns: 81.139.56.100
MAC: 70:26:05:B6:E2:AB
Proxy server: Not used
SAME FOR WIFI DHCP AS WELL
Connection Results
cable connection: OK
Local access: OK
Internet access: Failed
- i Can ping tv from laptop, so connected
- there are no sat or cable connections just HDMI from SKY and CAT5 from LAN
- tried a different cat5 cable
- different LAN port
- tried SKY box and Laptop in LAN port, both work
- checked date and time on TV and router
- recycled power via taking plug out of TV and router in between each stage / change
- tried DHCP & Fixed IP
- tried different router (current is Draytex) but tried BT Home Hub
-EDIT 01/08/19 - tried to connect to iphone hot spot - connects then just reboots and will loop until you quickly go in and turn off wifi or stop hotspot!!!
- EDIT 05/08/19 - tried setting primary DNS to the same as the router / gateway - local access then failed as well as internet
- data and storage factory reset
- tried firmware on USB but said its all up to date
- batteries out of remote and pressed button for 10 seconds
- stopped the SAMBA service
- EDIT 01/08/19 - As per Robs suggestion we had already tried fixed ip with google servers
ROUTER LOG, so its trying to connect
-------------------------------------------------------------------------------
Private IP :Port #Pseudo Port Peer IP :Port Interface
-------------------------------------------------------------------------------
192.168.8.205 55835 49307 10.10.10.10 443 WAN1
192.168.8.205 56402 49874 10.10.10.10 123 WAN1
192.168.8.205 60136 53608 216.58.206.100 80 WAN1 GOOGLE
192.168.8.205 52030 45502 172.217.169.67 80 WAN1 GOOGLE
Andy
