Hello all,

please please help! I’ve just bought a brand new Sony XG9005 from John Lewis and the itv hub / all 4 / c5 apps do not work. They just get stuck after the ads. I can cast it ok from my phone but that defeats the object of buying the tv. 

do I need to return it? I know there’s been some chat on the community already but I’m so confused. Will these ever work like they should do? Or should I return the tv?

apologies if this is an issue already solved but please do help me out! I’ll be very grateful! 

thank you everyone