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Thanks, that solved the problem back on Wi-Fi again, by turning off the IP6 setting in the router as you said.
I am also having a problem with the virtual keyboard on the internet explorer browser it is coming up with 5 different options for the letter e (e.g the different versions for e used in french - and no option for the letter e) when you pick it and the same for the letter i ( and no option for the letter i).
What is the correct option for the keyboard settings - mine is currently set as - Gboard is this the correct setting?
(I cannot log in to amazon account to get into my amazon prime account)