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Sony KD-43XG7003 Freeview play catch up missing

Just unboxed and set up my new Sony bravia tv to find every thing looks fine except when I go into the program guide I cant go backwards to select a program that was on last week. had a look in google and other people have had a similar problem and recommended I did a factory reset and disconnect the set from the mains for a while but nothing has resolved it. Hopefully some one on here has a fix for me.

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