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Strampke
Expert

Xperia, what to do when you encounter problems

Don't panic, go step by step.

  • restart your device
  • use the Support App where solutions to common problems are presented

Problem still there?

  • restart your device in safe mode and see if the problem is still there
    • in safe mode your device starts with just the pre-installed apps loaded
  • Have a look at the Xperia support channel on youtube 
  • Search the forum
  • Ask on the forum
  • Contact Sony support through the Support App on your phone
    • by chat
    • by phone
    • by mail

Screenshot_20200506-112851.png

The support app is great for help and finding the possibilities of your device.

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