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since
January 2018
October 2023
Sean_Mc
Moderator
2190
Posts
142
Kudos
65
Solutions
July 2020
Hi there,
Welcome to the Sony Community.
Hopefully a member of the community will be able to advise you on this. Good luck with your search.
Best wishes,
Sean
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July 2020
Hi there,
I'm looking into this and will update the thread when I have an answer.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
Have you checked that your TV has been updated to the latest firmware version? You can see more details on how to perform this here.
Best wishes,
Sean
... View more
July 2020
Hi Mark,
Welcome to the Sony Community.
It might be best to speak with the support team for further advice here.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
Please see more details in the Help Guide here.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
I'm looking into this and will update the thread when I have more information for you.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
I'd recommend getting in touch with the Sony Support team for further help here.
Best wishes,
Sean
... View more
July 2020
Hi Nick,
Welcome to the Sony Community
I'm looking into this and will update the thread when I have a solution.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
I'm looking into this and will update the thread when I have an answer.
Best wishes,
Sean
... View more
July 2020
Hi Frank,
Welcome to the Sony Community.
I'd recommend getting in touch with the Sony Mobile support team for further help here.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
It might be best to get in touch with the Mobile Support team here for further help.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
Hopefully someone in the community may be able to offer you a solution.
Best wishes,
Sean
... View more
July 2020
Hi Alexandru,
I'd recommend contacting the Mobile support team here who will be able to help.
Best wishes,
Sean
... View more
July 2020
1 Kudo
Hi there,
Welcome to the Sony Community.
It might be best to contact the Support team here for further help.
Best wishes,
Sean
... View more
July 2020
You're welcome Philip. Keep us posted if this resolves your issue.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
I'd recommend getting in touch with the support team here to discuss further.
Best wishes,
Sean
... View more
July 2020
Hi Philip,
Two possible solutions below. Let me know how you get on.
Check if [On timer] is activated.
Disable the [Auto TV on] setting in [BRAVIA Sync settings].
Best wishes,
Sean
... View more
July 2020
1 Kudo
Hi there,
Welcome to the Sony Community.
I'd recommend getting in touch with the Sony Support team here for further help.
Best wishes,
Sean
... View more
July 2020
Hi James,
Welcome to the Sony Community.
Perhaps there is a setting in the app you could try or someone in the community may be able to offer a solution.
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
I'd recommend contacting the Mobile support team here for further advice.
Best wishes,
Sean
... View more
July 2020
Hi Ian,
Hope you managed to get your issue resolved. If not, I'd recommend contacting the support team for further help here.
Best wishes,
Sean
... View more
July 2020
Hi Alice,
Welcome to the Sony Community.
If you haven’t already tried to restart the device yet, give that a try. Press and hold the “Power” button, then select “Restart“. In many cases, the Home screen will refresh and the icon(s) will return.
Let me know how you get on.
Best wishes,
Sean
... View more
July 2020
Hi Rossco,
Welcome to the Sony Community.
Have you tried using the Support app on your mobile for further help?
Best wishes,
Sean
... View more
July 2020
Hi there,
Welcome to the Sony Community.
Can you let me know the full model number of your TV?
Best wishes,
Sean
... View more
July 2020
Hi there,
Please see the following support article here regarding the Wi-Fi connection. Let me know how you get on.
Best wishes,
Sean
... View more
July 2020
Hi Neil,
Welcome to the Sony Community.
You can see more details on compatible HDR formats here.
Best wishes,
Sean
... View more
July 2020
Hi there,
It would be best to speak to the Sony Support team for further help with this here.
Best wishes,
Sean
... View more
July 2020
1 Kudo
Hi there,
Welcome to the Sony Community.
As you've said you've already tried updating the software and resetting your TV, I would suggest you contact the support team for further advice here.
Best wishes,
Sean
... View more
July 2020
1 Kudo
Hi there,
Welcome to the Sony Community.
Have you tried using a different HDMI cable?
Best wishes,
Sean
... View more
July 2020
Hi David,
I'd recommend getting in touch with the support team here for further help.
Best wishes,
Sean
... View more
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