Network locked

[SieghartI]

What should sim lock in service menu look like if phone is sim locked?

[Jonas]

Hi @SieghartI, welcome to our forum!

If the device is locked to a specific carrier/operator, you should see a [X] to the left of "Network" in the service menu of your device. If you can see the [X] icon, check to the right of "Network" and you should see a number. This number indicates how many tries you have left to enter the correct code to unlock the network lock on your device.

You can also contact the seller from where you bought the device and ask them if the device is locked to a specific carrier/operator or not.

I hope that helps!

[SieghartI]

Well in sim lock it says 0 for network, network subset, service provider, corporate and SIM.

So is it network locked? 

[Jonas · Accepted solution]

Hi again @SieghartI, sorry for the late reply, I have been out of office due to vacation.

Does it show "0" in the [] to the right, or to do the left of for example, "Network"?

The device is locked to a SIM network if it says "[X] Network 0", then it's locked to a specific carrier and there are no remaining attempts left to unlock the device with a code.

You can also take a screenshot of this menu and upload it here to the forum so I can take a closer look at it! To take a screenshot, press and hold the power button > tap on "Take screenshot".

Let me know if that helps!

[SieghartI]

It is

SIM card 1:

[] Network    0

[] Network subset    0

[] Service provider    0

[] Corporate    0

[] SIM    0

 in the service menu SIM lock. 

[Jonas]

Hi again!

Then you don't have to worry as your device is not locked to a specific carrier.

I'm sorry that it took some time to fully answer your question and please let me know if there is anything else!

[SieghartI]

Thank Jonas. I was worried it might be locked to the network I brought it from because they said they only sell SIM locked phones but seeing as a SIM from another network works on it and your answer it seems to not be network locked. 

[Jonas]

Hi again!

You're very welcome and it does sounds strange indeed, however as you were able to use the device with another SIM card from a different operator and based on the information you provided me with, it is not locked to a specific network provider and that is of course great news!

Let me know if there is anything else I may assist you with and have a great weekend!

[SieghartI]

Hello Jonas

I am not sure which post to mark as accept as solution since the solution seems to be in multiple posts.

Also I think it would be good idea if there is not a FAQ about how to check if your phone is SIM locked or not, then maybe one should be created to help other users.

[Jonas]

Hi again!

I think the best one would be /t5/Xperia-XA1/Network-locked/m-p/1292506#M3075

That is a very good idea and I'll make sure to see if there is a possibility that we can create a F.A.Q with some more information regarding network lock.

Let me know if there is anything else and have a great day!