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Random wifi drops + slow wifi speeds

MelissaM1212
Visitor

Random wifi drops + slow wifi speeds

I am experiencing random wifi drops on my XA2 Ultra.  I will be sitting there and suddenly no wifi.  A few minutes later, it will reconnect.

Also, the wifi speed is 30 Mbps slower than it is on my old beat-up Galaxy Note 4.  70 Mbps on my old Galaxy, but only 40 Mbps on the XA2 Ultra.  There is nothing wrong with my wifi, as my Surface is also getting 70 Mbps.  Why is the wifi speed so slow?

Does anyone else have this issue?  Could it be fixed in a future software update?  I tried checking my IMEI number for available updates on Sony's site, but I received an error message saying that the service isn't available now.  Currently running 8.0.0.  I would expect 8.1 to be available now, but it doesn't seem like it is?

Thanks!

13 REPLIES 13
johann365
Visitor

I have this problem too

Pepinov
Visitor

I have the same problem, no stability connection. 2.4 or 5 ghz. 

Faizi54
Visitor

same problem here as well...

HausOfDrake76
Visitor

Same problem I have as well. 

HoyAnton
Visitor

I have absolutely same problem, it gets even worse if you try to cast from your phone to your Tv through the WiFi. Its keeps crushing every time. So disappointed with this phone.

HoyAnton
Visitor

Random wifi drops

I am experiencing random wifi drops on my XA2 Ultra. I will be sitting there and suddenly no wifi. A few minutes later, it will reconnect. There is nothing wrong with my wifi, as my other devices working great. It gets even worse if you try to cast your phone screen to your Tv through the WiFi. Its keeps crushing every time.

Northwest1
Visitor

Same here, and I'm like 3 feet away from my router , the worst is in a middle of a game, annoying as .please fix this sony. 

Gagson
Visitor

Does anyone from Sony take a stand on the problem that most users of the phone are probably facing? 

SBrown101
Visitor

Have just started having the same problem, phone was ok for first couple of months but the WiFi has just started lagging like no other!

Only the xa2 having the problem, everything else in the house, consoles, laptops, tablets, other phones, all fine and no problem with the WiFi, just my xa2. Lagging terribly and drops it every now and then too. Tricky when I'm trying to run a business from home that relies heavily on social media and I'm struggling to keep pm's going!