No volume via speaker

[skyliner34rb26]

Volume not working, tried reseting the phone but same problem and headphones work though

[Uliwooly]

How is the volume with other headphones?

which headphone setting do you have (walkman > settings > etc)

[skyliner34rb26]

my headphone setting is on general 

[Uliwooly]

boot on safe mode and try to play music (while on safe mode) 

[Uliwooly]

@skyliner34rb26

this is how to boot on safe mode in lollipop

http://talk.sonymobile.com/t5/Software-Updates/Lollipop-New-Features/m-p/955490#U955490

[skyliner34rb26]

Still not well working

[Uliwooly]

You could repair your phone with PCC and try again

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Uliwooly]

If PCC doesn't work then contact your local Xperia Care 

http://support.sonymobile.com/global-en/contactUs/

under walkman > settings > sound effects > sound effects > headphone settings > try different settings and report back

@skyliner34rb26

[skyliner34rb26]

Still noting but what can I do in pc companion

[Uliwooly]

reinstall lollipop